Customer Service Sales

Randy L. McCarty 440-***-****

*************@*****.***

Through facilitation of mentoring and training programs I strive continually to build knowledge

and skills.

By consistently demonstrating clear and persuasive communication in all situations I earned a

store ranking of 2nd place in market on Customer Compliments.

My determination to build engagement and group commitments to goals and objectives

resulted in a savings of $70,000 over 2 years for 0 General Liability and Workers Comp Claims.

As a store director I engage fellow team members as well as associates through motivation and

inspiration, giving our store a strong presence in the community.

Achieving commitment from team members and associates while overcoming resistance

directly resulted in a reduction of my inventory budget by 12 Basis Points.

My ability to identify and resolve problems efficiently led to the reduction of call button time by

10%.

Utilizing my experience to complement evaluated data resulted in a store sales comp increase

of $755,000 in 2013.

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2014-2011 L owe’s Home Centers - Strongsville, Ohio

Achieved Sales & Profit Plans by 95% and 98% in 2013.

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Achieved Sales & Profit Plans by 99% and 101% in 2012.

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Received bonuses based on S&P Margins 2011-2013.

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Store ranked 5th company wide on Executive Management System.

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Earned a reduced inventory score of .68 on a budge of .70.

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Met 100% of Customer Service Thresholds in 2012.

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2011-2009 W almart - Avon, Ohio

Led store to 1st in District by reducing inventory shrink by .65%.

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Achieved 95.5% of Sales and 117.7% of Profit goals.

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2009-2005 W almart - Wylie, Texas

Ranked in upper 10% of Company with 105% of Sales and 143% of Profits.

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Supervised the opening of new Super Center prototype in Garland, Texas.

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2005-2004 L owe’s Home Centers - Allen, Texas

Awarded Bronze Medal for exceeding Customer Satisfaction standards.

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University of North Texas, Denton Texas

• Kinesiology, Education

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Missouri Valley College, Marshall, Missouri

• Education

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