Technical Support Sales
Resume:
Arman Andreasyan
Address: Home: **** E.Harvard St., Apt.2,
Glendale, CA 91205
Phone: 818-***-****
E-mail: **********.*****@*****.***
Key specifications:
IT and MIS Consulting, IT Auditing, IT Security, IT Standards development, Business
Processes analysis, Help Desk and Technical Support, Hardware and Software
Support
Experience
2013 – Present Discovery International INC 710 Wilshire Blvd., Santa Monica,
CA
IT Consultant
IT Help Desk and Technical Support (Tier1, Tier2)
Manage Network, Assign network rights
Hardware/Software Upgrading and Procurement
• Maintain computer and phone (mobile, VOIP) equipment for more than 50 clients
• Administrate Google Apps, Office 365 and GoDaddy/MediaTemple/BlueHost accounts
• Web Site administration; Maintain wireless and wired network (HP, DELL)
• Troubleshooting other office equipment (printers, copiers, scanners)
•
2009 – 2013 Marriott International INC 10400 Fernwood Rd,
Bethesda, MD
IT Help Desk Support Manager
• IT Help Desk and Technical Support (Tier1, Tier2)
• IT Auditing (PCI Compliance), IT Security and Systems Support
• Hardware/Software Upgrading and Procurement (HP)
• POS (Point of Sales) Equipment installation and maintenance
• VOIP implementation
• Troubleshooting other office equipment (printers, copiers, scanners) within SUN and Scrubbing DBs.
•
2006 - 2009 FINCA International INC 1201 15th Street Northwest,
Washington, DC
IT Support, IT Help Desk Support Manager
IT Help Desk and Technical Support (Tier1, Tier2)
Hardware/Software Upgrading and Procurement
• Maintain computer and phone equipment for more than 100 clients
• Troubleshooting other office equipment (printers, copiers, scanners)
•
2005 – 2006 PA Consulting Group INC 1611 North Kent Street, Arlington,
VA
Associate IT Consultant
1
Resume Arman Andreasyan 2014
IT Help Desk and Technical Support (Tier1, Tier2)
Hardware/Software Upgrading and Procurement
Training; Customer Support
Education
1993 - 1997 Armenian State Pedagogical University. Yerevan, Armenia
Dept. of Pedagogy and Psychology
Bachelor Degree of Pedagogy and Psychology
Special Education and Training
1.
2008-2010 CISCO Academy CCNA courses
2. 2010 HP-Compaq seminar - Maintenance and Support of HP products (blade servers, tower servers,
PSG)
3. 2008 Central Bank of RA - IT and Management, IT Auditing; IT standards – COBIT,
ISO17799/BS7799; IS Security; ITIL; Certificate of Achievement
4. 2004 -2006 SUN Learning Centre, DigitalThink & SUN Microsystems
a. Windows XP Professional Operating System (Microsoft Certified IT Professional Series)
b. Sales and Marketing
c. Business Development and Information Technologies
5. 2004 -2006 American Association for Computing Machinery. NYC, US
6. 2003 Enterprise Incubator Foundation. PR & Marketing in Information Technologies
7. 2001 American University of Armenia. Certificate of Web Page Designer
8. 1999 Institute of Information and Automatic Problems Yerevan, RA
Basic of Computer Networks and Internet, Certificate of PC operator (A+)
Computer Skills: MS Active Directory, MS Server 2003/2008/2012, Microsoft Exchange, TCP/IP &
Networking Topology, DNS /DHCP, Lotus Notes, Routers, Firewalls & VPN, Software Deployment, Tivoli
Service Desk, MICROS Systems, Virtualization, Corporate Antivirus, MS Windows XP & Windows 7/8, Apple
Mac, Microsoft Office (2003/2007/2010), Dell & HP equipment and apps, Cloud Computing, MS SQL Server,
MS IIS 7, Web development, IT Standards.
2
Resume Arman Andreasyan 2014
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