Patient Services Coordinator/Customer Service
Resume:
Washington, DC *****
*******.************@*****.***
Anthony Carmichael
Seeking a position where I can apply and strengthen my management skills, as well as
OBJECTIVE
continue to learn and excel to my full potential, while being of benefit to the workplace, the
company, and my colleagues.
EXPERIENCE PATIENT SERVICE COORDINATOR - MYEYEDR.
03/2014 – Present
My daily job is to schedule patient appointments with the doctor whether for an annual
eye exam, or a medical office visit through the Acuity program.
Responsible for authorizing a patient’s medical insurance through the various insurance
companies, and making them aware of any copay amounts.
Responsible for gathering a patient’s medical history chart, as well as faxing any
prescription verification forms.
COLLECTION SPECIALIST - NATIONWIDE CREDIT CORPORATION
09/2013 – 03/2014
Make daily calls to consumers to retain outstanding debts for clients. Utilized the
FACS and LiveVox systems.
Retained certification of the HIPPA LAW to communicate efficiently with consumers
medical insurance and our Client Service’s Department
Maintaining monthly personal goals as well as the teams’ board goals.
LOAN SERVICE REPRESENTATIVE - TRACKER FINANCE CORPORATION
02/2012 – 08/2013
Responsible for taking payments from customers, as well as working with those
customers to maintain timely payments.
Confirmed that customer’s account were current and up to date with verifiable auto
insurance.
Influenced repossessed customers to make payments on their accounts to regain their
property and to keep such accounts current from future repossessions
GROUP SALES COORDINATOR - BEST WESTERN ROSSLYN/IWO JIMA
04/2009 – 08/2009
Check customers in/out of hotel. Made sure the guest was priority number one.
Assisted and resolved any issues the guests had quickly and efficiently. Responsible
for the guest services bank.
Encouraged group reservations via phone, through the company website and email.
ANDRESS HIGH SCHOOL – EL PASO, TX – 09/1997 – 06/2001
EDUCATION
High School Diploma
Florida Institute of Technology – Computer Information Systems - 03/2014 – Present
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