Customer Service Representative
Resume:
Amanda Cremeans
**** ******** ** ******* **** *4266
**************@*****.***/************@*****.***
Amanda Cremeans
**** ******** ** ******* **, 44266
**************@*****.***/************@*****.***
Professional Summary
Amanda Cremeans
6176 Ferndale Rd Ravenna Ohio 44266
**************@*****.***/************@*****.***
Microsoft Office User Certified
Take notes and direction very well
Very experienced with dealing with the public
Great with computers; can type 63 wpm
Very organized, neat, dependable, punctual, professional and reliable
Book keeping and secretarial experience
Excellent money management skills and leadership skills
Fast learner and adapt very well to change
Receptionist experience
Server and bartending experience
Health Information Technology Skills Business Skills
Medical Terminology Customer Education
Health Services Information Systems Training and scheduling
Health Information Processes Quality Assurance
Health Information Management Team work, professional writing skills, computer skills
ICD 9 CM coding classes Problem Solving
ICD 10 CM coding education Reporting
CPT coding classes Customer Service
HCPCS coding classes Budgeting Experience
Data Application & Healthcare Quality Department team lead experience
Onsite Practicum Performed at Facility Administrative Experience
Legal & Regulatory Issues in Health Information Accounting Experience and knowledge
Health Insurance & Reimbursement
Scheduling and admissions
Medicare/Medicaid
Chart Analysis, abstracting and auditing
Pharmacology Chart Prep
HIPAA/Privacy Act
Release of Information
Coding (3M software)
Compiling, sorting, organizing, filing and flagging medical records
Medical billing and reimbursement
Statistics
Amanda Cremeans
6176 Ferndale Rd Ravenna Ohio 44266
**************@*****.***/************@*****.***
Experience
Geauga OBGYN Chardon, OH
Coder/Billing 09/2012-current
Amanda Cremeans
6176 Ferndale Rd Ravenna Ohio 44266
**************@*****.***/************@*****.***
Collections
Budgeting and planning
Administrative duties
Billing
Coding
Claim audits
Documentation/compiling files
Scheduling
Reports/projects
Create/correct claims
Reports
Statements
Customer Service
Claim/EOB follow ups
Data Entry
Reimbursement
Documentation analysis’
Working with insurance companies
HIPAA Officer
Audits
Administrative duties
Answering phone calls/questions
Correspondence/queries
Manage records
Arrange meetings/educational seminars
Filing
Hocking Valley Community Hospital
Intern Logan, OH
Coding 01/2012-06/2012
Billing
Collections
Claims processing
Medical Records
Physician queries
Administration
Registration
Lanfair Lancaster, OH
Medical Records Department Head 01/2012-08/2012
Medical records technician
Education and training
Manage patient charts
Amanda Cremeans
6176 Ferndale Rd Ravenna Ohio 44266
**************@*****.***/************@*****.***
Facility tours
Audits
Administrative duties
Stream Global Services
Customer Service Representative Watertown, NY
Answered phones and took notes 07/2009-12/2009
Educated and assisted customers
Tech support and troubleshooting
Family Home Care, Inc. Watertown, NY
Personal Care Aide 04/2009-07/2009
Arrived at clients home and assisted with daily activities
Provided medications
Compiled paperwork
Adirondack Regional Federal Credit Union
Bank Teller Tupper Lake, NY
Assisted members and dispersed money 06/2008-10/2008
Accessed and opened accounts, CDs and IRAs
Compiled paperwork and secretarial duties
Budgeting
Auditing
Administrative duties
Financial duties
Access vault
Education
Devry University Columbus, OH 06/23/2012
Graduated 6/25/2012
• Associates of Applied Science in Health Information Technology
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