Customer Service Manager

Melissa De Boeck

PERSONAL SUMMARY

AREAS OF EXPERTISE

Multi lingual: Dutch (native speaker), A recent master graduate and a multi-skilled, reliable & talented customer service

English (fluent), French (conversant), professional that seeks an opportunity to build a new and challenging career in an

Chinese (intermediate), German international environment. A quick learner who can absorb new ideas & can communicate

(basic) clearly & effectively with people from all social & professional backgrounds. Well mannered,

articulate & fully aware of diversity & multicultural issues. Flexible in the ability to adapt to

Customer service challenges when they arise & at the same time remaining aware of professional roles &

boundaries. Searching to work in communication, customer service or sales - & business

Office administration support for a successful and ambitious company that offers great opportunities for career

development and progression. I am ambitious and definitely willing to relocate to develop a

Conflict and Development issues

challenging and long-term career within a company.

Asian studies

COMPETENCIES

Translating Mandarin Chinese texts - Familiar with translation software tools.

into Dutch and English for Academic - Excellent communication and social skills.

research - Able to work to tight deadlines.

- Highly skilled in Word, Excel, Power Point and Microsoft Outlook.

PROFESSIONAL SKILLS - Willing to travel and able to work under pressure.

Decision making and supervision - Able to prioritize work.

ACADEMIC QUALIFICATIONS

Strong communication skills

2011-2013: Master of Science in Conflict and Development, Ghent University. Thesis: In

Working and coping under pressure the Shadow of the State: A Comparative analysis of the shadow economy in China and the

Post-communist World.

Flexible and adaptability

March/April 2012: Field research in Bangladesh (in team). Article: Coping with food

Customer service & customer care insecurity on a Char island in Bangladesh: The use and abuse of social networks – sense

skills and nonsense of loans for food. (Tasks: planned meetings with NGOs & local authorities,

organized focus group discussions, gave presentations, interviews, etc.)

2010-2011: Master in Eastern Languages and Cultures: Sinology, Ghent University. Thesis:

ACADEMIC SKILLS

China’s Africa Policy. Focus: Retrieving Chinese articles and texts from newspapers,

Working to deadlines

magazines, novels, the internet & translating them into English or Dutch.

Team work

2007-2011: Bachelor in Eastern Languages and Cultures: Sinology + Minor Economy and

Business: Economics, Corporate social responsibility, Business administration, Banking

Time management and

and finance, Marketing management, International law; Ghent University. Focus:

planning/organization skills

Translation of Chinese newspapers and business letters and emails into English or

Cultural awareness Dutch.

WORK EXPERIENCE

Detail oriented

Retail company- Delhaize

Customer service associate / January – May 2014.

PERSONAL DETAILS

Restaurant business – De Markies

Melissa De Boeck

Assistant restaurant manager / 2008 – 2012 (key role: daily administration, customer

Huilaart 9, 9260 Serskamp,

service and supervision)

BELGIUM.

Restaurant business – De Gouden Schoen

T: 003*-***-**-**-** Assistant restaurant manager / 2006 – 2007 (key role: daily administration, customer

E: *******.*******@*****.*** service and supervision)

DOB : 06/08/1986 Restaurant business – Te Lande

Driving license : yes Hostess / 2004 – 2006 (key role: customer service)

Nationality : Belgian

REFERENCES – Available on request

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