Management System Manager
Resume:
914-***-****•********@*****.***
Shawn L. Phillips
** *** ***** **, ******* NY 12564•914-***-****•********@*****.***
Shawn L. Phillips
Objective
Seeking a position in a stable company to expand my knowledge of consumer and channel promotions, payments issuance,
brand & regulatory compliance, reverse positive pay, payments fraud, creating SQL queries and custom reports, data
hygiene, data analysis, and business process automation experience.
Experience
May 2009 Present
Lailara LLC Patterson NY
Owner/COO
Director of Operations Datamatrix Promotions, a rebate processing company (contracted position)
Process client receivables (large dollar amounts)
o
Automate business processes
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Complete daily payment reconciliation and payment decisions via reverse positive pay
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Design and implement an automated process to find fraudulent checks, altered checks and bank
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processing errors
Review large sets of consumer data to determine consumer behavior
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Review consumer and channel payment data to determine fraudulent behavior
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Review large data sets to locate bad data and issue corrections (data hygiene)
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Create custom reports for internal & external stakeholders to meet data, layout and analysis
o
specifications
Manage contracts and SLAs for individual clients on an account and individual promotion offer basis
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Create and maintain database of uncashed rebate checks for escheatment reports
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Create and maintain database of incompletely used prepaid rebate cards to reconcile contractual
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breakage shares
Retain clients and increase business opportunities with existing clients
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Create promotion offer forms to client and stakeholder specifications
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Request and evaluate quotes from service vendors
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Design scoring rubric for service quotes and recommend service vendors based on cost, business need
o
and services offered
August 2007 May 2009
Datamatrix Promotions White Plains, NY
Senior Client Services Manager
Quote services for new and existing clients
Manage customer response team
Process receivables (large dollar amounts by check and wire)
Issue payments to consumers and channel sales reps
Automate business processes
Design offer logic statements to ensure submissions fall within promotion parameters
Design system modules to support business needs
914-***-****•********@*****.***
Shawn L. Phillips
Test logic statements and system modules and provide justification for re coding work
Document business procedures, system procedures and system module operating instructions/parameters
Train USA and offshore staff
Design promotion forms to client and stakeholder specifications
Create custom reports and data mining queries for clients using Crystal Reports, TOAD for Oracle
September 2005 July 2007
Consultant New Rochelle, NY
Consultant
Automate business processes
Document proprietary rebate management system
Create business rules to support rebate management system capabilities
Train USA and international staff : business rules and rebate management system modules
Test proprietary rebate management system and provide justification for coding re works
Design built in Crystal reports (queries and layout) for inclusion within proprietary rebate management system
July 2001 September 2005
TCA Rebates New Rochelle, NY
Key Accounts Manager
Manage customer and client response teams (phone, email and fax) for key accounts
Create Crystal reports (SQL queries, multiple data sources, object oriented programming, etc.) for key accounts
Review data sets for key accounts to locate processing trends, errors, and consumer behavior
Review data sets from outsourced data capture companies to locate capture errors, upload errors, and other
operational errors
Train staff on business procedures
Serve as backup payroll and HR administrator
Education
2000 2001
University of Kentucky Lexington, KY
M.S. Vocational Education
Completed two year master’s program in one year.
HHMI grant recipient: Linking OCA 2 Gene and Equine Anterior Segment Dysgenesis in Rocky Mountain Horses
References available upon request.
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