Customer Service Manager
Resume:
JILL M. DeBOY
Margate, FL *3063
Phone: 954-***-**** or *******@*****.***
Objective: To obtain a position which will enable me to utilize my
training, skills and
Experience with an opportunity for challenge and
growth.
Experience:
BH Management
Hidden Harbour Apartments, Tamarac, Fl.. Property Manager 11/2013 -
Current
Responsibilities include over seeing management of 368 unit apartments with
a staff of eight (including maintenance and office); overseeing rehab of
units and upgrades, working directly with contractors; preparation of
financial reports; out reach marketing, organizing monthly activities for
residents, training and mentoring staff; controlling expenses and preparing
daily purchase orders; over see delinquency and occupancy daily; maintain
delinquency less than 1% and occupancy at 97%; control resident retention
to better the repetition of the property; and complete with ever is
require by the Regional Manager and Owners.
TRG Management, Miami, Fl. Property Manager 7/09 - 11/2013
Colonial Park Apartments, Margate, Fl
Responsibilities include over seeing management of 160 unit apartments with
a staff of three (maintenance and office); preparation of financial and
occupancy reports, preparation of county and state reports; qualify
applicants, outreach marketing, accounting; customer service; organizing
weekly activities for the residents; maintaining occupancy at 98% or
higher; maintaining delinquency at 0 to 1%; control expenses.
Help train new Mangers at other Apartment Communities. Audit files for
compliance department for upcoming State and County audits. Review files
for Regional Managers on approval for commissions paid to employees. Sent
as a troubleshooter to properties struggling with occupancy and delinquency
problems.
Achieved Top Performing Property and Most Valuable Player for 2012 at
Colonial Park.
Lakes at Deerfield Apartments, Deerfield Beach, FL.
Responsibilities include overseeing management of 212 unit apartments with
a staff of three (maintenance and office) ; preparation of financial and
occupancy reports and budgets, preparation of county and state reports;
qualify applicants; outreach marketing; accounting; troubleshooting;
customer service; monthly inspections; increasing physical occupancy to
96%; control expenses.
Cornerstone Residential Gp., Coral Gables, Fl. Property Manager 5/02-
7/09
Sanctuary Cove Apartments, North Lauderdale, FL
Responsibilities included lease-up of new project totaling 292 units.
Duties consist of reviewing proposal of contractors, reviewing contracts
for approval, working with project managers from construction site, pulling
permits, working with City for certificate of occupancy, working with City
inspectors & Code Enforcement for permit approvals, pre-leasing units,
qualifying tenants prior to move-in, working with Florida Housing Finance
to establish State and County required programs for tenants, inspected
units prior to Move-in. Property has maintained 100% occupancy and zero
delinquency every month.
page 2/Jill DeBoy Resume
Bridgewater Place Apartments, Ft. Lauderdale, FL.
Responsibilities include overseeing management of 312 unit apartment's
complex with a staff of seven
(maintenance and office); preparation of financial and occupancy reports
and budgets; preparation of county and state bond reports; qualify
applicants for low income housing; marketing; accounting; securing
contractors; training staff to prepare low income housing and tax credit
applications and files; audit files and prepare property for annual
inspections.
*Maintaining 99% occupancy
* Tax Credit and Bonded Property
Tarragon Management, Inc., Dallas, Tx Property Manager
3/99-3/02
Palm Court Apartments, Courtyard @ the Park Apartments, North Miami, Fl.
Responsibilities include overseeing hiring, firing, training, and
orientation, scheduling and personal management of the two properties
listed above totaling 271 units with a staff of seven
(Maintenance and office); preparation of financial and occupancy reports
and budgets; marketing; accounting and posting of rents; troubleshooting,
customer service; securing contractors, handling evictions.
* Maintaining 98% occupancy
* Maintaining delinquencies below 500
AIMCO/Insignia Management, Boca Raton, Fl Property Manager
2/97-2/99
Casa Marina Apartments, North Bay Village, Fl
Responsibilities included overseeing management of 162 unit apartment's
complex with a staff of
four; hiring, firing, training and scheduling of personnel; preparation of
financial reports; accounting and posting rents; filing evictions;
marketing; troubleshooting.
Tahoe Springs Apartments, Miami, FL Assistant Manager
6/96-5/97
Gleneagles Apartments, Miami Lakes, Fl Assistant Manager
6/95-6/96
Responsibilities included assisting management with overseeing operation of
apartment complex
Including marketing, application approval, move-in packages, rent posting,
bank deposits, coding and paying invoices, evictions report preparation.
*Assistant Manager of the Year commendation
*Highest Amount of leasing commendation
*Highest Score Shopping Report commendation
Related Management, Miami, Fl Customer
Service/Marketing 2/92-1/95
Sandpiper on the Green, Miami, Fl
Responsibilities included assisting new residents; arranging appointments
for leasing staff and follow-ups with prospective residents; planning
events, activities and parties for the residents of the development.
Computer Skills: Rentroll/ Rentroll 2000, Budget Builders, Citrix, On-
Site, Microsoft Word,
Excel, WordPerfect, Internet, Yardi,
Onesite, Yieldstar, OPS, Resident Portal
Education: Certified Apartment Manager License, Compliance Training,
Fair Housing, Grace Hill Courses
References available upon request
Contact this candidate