Customer Service Engineering

Genny Pierre-Louis

**** ******* **** **. *** *, Florissant MO 63033

Phone:314-***-**** Email:*****************@*******.***

OBJECTIVE

To obtain an engineering position in performance system, continuous

improvement or quality at a growing, high-technology consumer where I can

use my strong analytical, detail-oriented and interpersonal skills along

with my exceptional common sense to evaluate and improve areas of poor

coverage by identifying system performance problems (dropped calls, static,

interference), resolving customer service issues and assisting in

implementing solutions, and increasing the probability of system success.

All the while engaging in new challenges and learning experiences.

EDUCATION

2013- Present ROCHESTER INSTITUTE OF TECHNOLOGY

Rochester, New York

M.S in Telecommunications Engineering Technology

2008-2011 Southeast Missouri State University, Cape Girardeau, MO

B.S in Industrial Engineering

Concentration: Technology Management

Graduated: May 14th, 2011, Core Class GPA 3.5

1. Certificate of Outstanding Achievement; Deans Honor

List, May 2011

2001-2003 St. Louis Community College, Saint Louis, MO.

A.A.S in Telecommunications Engineering Technology

Graduated: May 22nd, 2003, Core Class GPA 3.5

2. Georgetown University Scholarship recipient (CASS)

3. Certificate of Achievement in Leadership and

Diversity, June 2003

Qualifications

4. Ability to efficiently read maps and plan drive

routes to minimize drive time.

5. Knowledge of various RF Technologies such as

GSM/CDMA/UMTS/LTE

6. Ability to perform with general guidance and a

thorough understanding of the job and the

department's expectations and goals

7. Leadership skills - commitment to excellence,

demonstrating company values and policies, initiating

action, accepting responsibility for results, and

making quality decisions

8. Proficient in office computer applications: Excel,

Word, PowerPoint, and Access

9. Ability to adapt skills to new procedures and

processes

Experience

2011-Present EXPRESS SCRIPTS, Saint Louis, MO

Account Manager

10. Effectively manage a case load of records to

facilitate timely processing of Home Delivery

prescription requests.

11. Navigate multiple on-line systems to capture as well

as interpret basic patient/physician information and

document the information in company data systems.

12. Ensure accurate and complete documentation is entered

into the appropriate systems for all contacts

(internal/external) to maintain the quality of the

home delivery process, document HIPAA compliance and

reduce potential legal concerns.

2009-2014 US Bank, Saint Louis, MO

Collections/Customer Service Department

13. Manage 50-120 phone calls per day working with

customers to meet debt obligations

14. Provide customer service in assisting in presenting

payment options and assistance

2004 - 2008 United Nations in Haiti (MINUSTAH)

Associate Field Engineer

15. Provides design and support for the planning,

implementing of new Telecommunications system and

facilities associated with terrestrial digital

microwave radio systems, mobile radio systems,

telephone PBX system and equipment

16. Installed, maintained and repaired microwave

equipment (4RF, ALTIUM, Stratex)

17. Assist Field Operations personnel with access to

system performance data

18. Analyze statistical data, Service Measurements and

call logs to identify single points of failures such

as mobiles, radios, antenna and other network

components.

19. Programmed alignment optimization and testing of

various digital microwave equipment including various

multiplexes

20. Installed various range of antennas, feeder lines and

transmission systems

21. Perform RF drive testing to carry out propagation and

signal measurement using TEMS, Xcal, etc.

22. Analyzing the collected data and generating required

RF Engineering reports

23. Well versed on Drive Testing Data Collection tools

Contact this candidate