Customer Service High School

De’Shaune’ Gladney

***** ***** ********* *****

Gardena, California 90249

(H) (310) 515- 3661

(C) 323-***-****

Objective To become a valuable member of your team and work in customer service where

all of my experience may be put to good use.

Skills OSHA Certified

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

2 Years of Clerical Experience

Customer Service Experience

Office Administration Courses

California Driver’s License

Alphanumeric Filing

Level I Business Math

Education Crenshaw High School/Gifted Magnet

2012

High School Diploma –Graduated

Los Angeles Job Corps

2014

Office Administration

Multi-line Telephone Systems

Microsoft Office certifications

Alphanumeric filing

Experience Customer Service – Ride Operator (3/2013 - 6/2013) Universal City Plaza,California

Universal Studios Hollywood

Clean ride areas and maintain a healthy environment

Conduct ride evacuations

Report medical issues

Control mechanical aspects of the ride

Answer guest inquiries/complaints in a respectful manner

C Customer Service – Event Staff (10/2012 – Present) Torrance, California

C Contemporary Services Corporation

guests to appropriate seats

Usher Accept tickets

Answer guest inquiries and complaints in a respectful manner

Apartment Management – Volunteer (4/2011 – 6/2012) Los Angeles, California

Athena Apartments Assistant/clerk

Assist in completing tenant paperwork

Typed reports regarding monthly activities

Delivery of rent payments

*References are available upon request

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