Customer Service High School
Resume:
Monroe, NC *****
***********@*****.***
HEATHER DUNCAN
OBJECTIVE To find a full time stable job with steady hours, a good work environment, and a chance to further my education and move up in the company.
SKILLS & ABILITIES Quick and efficient worker, fast learner, can lift heavy objects. Have experience with quick books, Microsoft Word, Microsoft Excel, and Microsoft Power Point (Microsoft Office). Experience with dispatching networks. Management experience, inventory control, cash management, cash audits, scheduling, dispatching, task management and deployment, and customer service. Experience in coaching volleyball in 2008 at Porter Ridge High School.
EXPERIENCE Metro Special Police and Public Safety/ Dispatcher/ Communications
March 2014 – Present
Customer service. Dispatch Officers to alarms, escorts, and service calls. Make reports of where officers are at and about the site they are patrolling. Issue officers equipment.
PAPA JOHN’S INDIAN TRAIL- MANAGER/SHIFT LEADER/DRIVER
January 15, 2013- March 2014
Manage and lead a shift, driver, dish washer, prep, cook, customer service, order taking, cook, manage ovens, inventory control, cash management, cash audits, clean, scheduling. task management
I-HOP MATTHEWS- SERVER
May 2013- October 2013
Prep, serve, cash management, inventory control, customer service, order taking
CONSERV BUILDING SERVICES INDIAN TRAIL- DISPATCHER
August 2012- December 2012
Dispatched technicians to specific jobs for commercial HVAC and refrigeration. Contacted customers to relay status of work orders. Distributed, researched, ordered and received parts needed for HVAC and refrigeration jobs. Created work orders needed for customers that called in with work needed. Monitored customers billing to make sure it did not go over the “Not to Exceed” amount they have requested. If additional work is needed and will cost more, contacted the customer to get approval for additional work and cost. Monitored technicians on site to keep updated with work that is being done. Accounts payable. Estimating.
WAL-MART PHARMACY MONROE- PARMACY TECHNICIAN
June 2009- august 2012
Labeled and filled prescriptions. Ordered, stocked, and conducted medical inventory prescriptions ensuring medicines were maintained on hand at all times. Ensured all administrative task were maintained during insurance claims and medical authorizations. Worked with the general public providing customer satisfaction and service to improve business. Entering prescriptions onto the computer as prescribed by the physicians and made sure everything was correctly dated, signed, and written. Filed paper work and prescription hard copies. Checked out customer’s items. Stocked up shelves with the appropriate merchandise.
DICK SPORTING GOODS MATTHEWS- CASHIER
July 2008- July 2009
Cash management. Customer service. Stocking items. Inventory control.
EDUCATION SCPP- BANKING AND FINANCES
Started school in January 2014 and expected to finish in December 2014.
PORTER RIDGE HIGH SCHOOL
Graduated in June 2008 with a 2.909 GPA. FMLA club. Prom committee. Soccer, volleyball
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