Customer Service Representative

SUGANDHI

****, ******** ********,

Mississauga, ON, L4Z3R6

Cell: 647-***-****

Email: ***********@*****.***

OBJECTIVE

A Customer Service Representative position in an organization that

recognizes hard work and reliability as central to successful job

performance

HIGHLIGHTS OF QUALIFICATIONS

. Over 2 years of experience in a customer service environment

. Good knowledge of software applications including Windows Vista-XP

Professional, Excel, Access, PowerPoint, Word, and keyboarding skills

. Strong Business phone etiquette skills and trained in sales techniques

. Proficient in handling customer enquiries, maintaining file records,

photocopying and collating documents for distribution

. Good in performing duties related to records and reception with

precision and attention to details

. Expertise in assessing customer needs, meeting quality standards and

evaluating customer satisfaction

. Results driven and known for strong work ethic and the ability to work

under pressure

. Strong attention to details and thorough in completing work tasks

. Skilled at building relationships with customers from all walks of

life

. Enjoy contributing to a team effort and creating a good working

environment.

. Fluent in English, Hindi, Punjabi

SKILLS AND EXPERIENCE

Office Administration

. Assisted with bookkeeping, payroll, A/R and A/P processing

. Prepared letters, envelopes, memos and reports

. Trained in the latest equipment used for faxing and photocopying

. Maintained petty cash and inventory such as office supplies and

furniture

. Performed various counter duties such as greeting and directing

visitors to appropriate staff's offices

. Kept record of all the invoices, accounts receivable and accounts

payable according to their course outlines

. Handle large sums of money and bank deposits

. Organized work schedules and breaks for staff

Sales/Customer Service

. Developed a reputation for excellent customer service by:

> Acknowledging the customer's presence and making eye contact

> Greeting customers in a friendly manner and giving them full

attention

. Responded to telephone, in person and electronic enquiries and

forwarded to appropriate person

. Photocopied and collated documents for distribution, mailing and

filing

. Processed incoming and outgoing mail, manually or electronically

. Sent and received messages and documents using fax machine or

electronic mail

. Sorted, processed and verified applications, receipts, expenditures,

forms and other documents

. Provided friendly advice to a wide range of people to promote

company's customer oriented image

. Helped customers to identify services/products that best suited their

needs

. Quoted pricing as required by the client on demand

WORK HISTORY

Office Assistant 2007-2008

Dashmesh Trading Company

India

Cashier 2005-2007 Kapsons

India

EDUCATION

Graduate - Equivalent Grade Assessment of Education

June 2012

WES, Ontario

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