Customer Service Sales

Kellen Matwick

*** ***** ******, ********* **, New York, NY 10005 480-***-****

******.*******@*****.***

General Business

Profile of Qualifications

> Experienced in student instruction, staff leadership, business

management, international operations, documentation, research, sales,

customer service and problem resolution.

> Bachelor's degree in Interdisciplinary Studies and Project Management

Certificate.

> Well-organized multitasker with strong detail orientation.

> Self-driven team player with strengths in communication and developing

interpersonal relationships.

> Possess excellent planning, organization, time management and decision-

making skills.

> Multi-lingual - Fluent in Spanish, conversational in French.

Career Track

Spanish Instructor, The Learning Lab, Nashville, TN 2013 - Present

. Proficiently teach Spanish language to students afflicted by ADHD,

dysgraphia, dyslexia and other cognitive problems.

. Draft comprehensive lesson plans, formulate engaging projects and issue &

grade assignments.

. Skillfully adapt curricula to accommodate individual learning rates and

facilitate academic success.

. Continually ensure positive learning environment for students to maximize

academic achievement.

Co-Founder and Partner, Indie Source Abroad, Tempe, AZ 2011 - 2013

. Skillfully negotiate service-level agreements with Korean distributor and

textile manufacturer sourcing Peruvian Pima cotton.

. Formulate strategic plans for company operations and successfully

participate in three national trade shows.

Sole Proprietor, Matwick Enterprises, Tempe, AZ 2011 - 2012

. Responsible for establishing and operating this distributor of medical

braces, splints & supports.

. Developed comprehensive sales methodologies, revenue channels and

business contact network.

. Expertly attended to customer service matters and provided knowledgeable

support to physicians.

Business Research Analyst, MGMR Pinnacle, Tempe, AZ 2010 - 2011

. Independent member of vendor research efforts in order to introduce new

educational technologies in 40 states.

. Compiled thorough profiles of customers and potential customers to aid

sales efforts.

Other Experience

Group Facilitator at Pinnacle Education High School teaching young men

about culture, relationships, addictions, stress management and other

matters, 2010-2011.

Art Project Volunteer with Free Arts Arizona directing youth group engaged

in personal betterment through art, 2011.

Education

Project Management Institute, Phoenix, AZ

Project Management Certificate, 2011

Arizona State University, Tempe, AZ

Bachelor's degree - Interdisciplinary Studies 2009

Certificate of International Business, WP Carey School of Business

Internship

University of Belgrano, Buenos Aires, Argentina

Globalization and International Business study abroad, 2009

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