Customer Service Quality Assurance
Resume:
George J. Fashjian
*** ******** ******* ***** *** #11
Matthews, NC 28105
********@*******.***
Professional Experience
-Unarmed Security Guard March 3, 2013 - to present (part time job)
Weiser Security, Charlotte, NC
-Security of property by rounds
-Weigh in of vehicles
-Identification of personnel
-Monitor systems to assure they are still on line
-Monitor switchboard for calls
-Business Consultant August 1, 2011-June 30, 2012
Lions Services, Inc, Charlotte, NC
-Responsible for developing relationships with potential customers to
generate sales
-Relationships were built by use of email, letters, and visits
-Ensured employment for over 130 blind individuals by generating sales
-Industrial Operations Analyst October 1, 2002-January 31, 2011
General Services Administration, Atlanta, GA
-Assistance provided to Contracting Officers and managed private
contractors' contracts with GSA
-Conducted administrative and technical analysis of contracts that was
used by Federal Supply Service Personnel and supply centers to support
military, civilian, and federal sectors worldwide
-Developed technical expertise in the production methods of industrial
operations
-Provided training, guidance, and mentoring to others in industrial
processes and quality principles to include International Quality Standards
(ISO 900 series) as well as Federal Standard 368a (QS 9000)
-Gave recommendations to private contractors to improve their process and
data management systems.
-Provide technical guidance of product knowledge, interruption to
specifications and drawings.
-Provide a written assessment to Contracting personnel if a potential
bidder was capable of provide product(s) or services
-Provide customer service to our customers and investigate any concerns or
complaints
-Marketing Specialist
October 1, 1996 - October 1, 2002 General Services Administration, Atlanta,
GA
-Provided solutions to procurement problems in the services offered by GSA
-Documented visits made to clients on a quarterly basis through seminars,
briefings, and user panels
-Responsible for property utilization, disposal of items, and allocation of
surplus items of clients
-Worked with clients to promote quality assurance, monitor pre-award
surveys, conduct inspections, and investigate complaints
Team Leader: Quality Assurance October 1, 1986 - October 1, 1996
General Services Administration, Atlanta, GA
- Supervision of 5 Government Quality Specialists - Assure quality
standards are being meet of government contractors thru audit procedures as
product inspections, system inspections, etc.,
-Assist in the evaluation of potential contractors for quality and
compliance to contract terms that have an impact on award. Contract
requirements were to ISO, ASQC or Federal Standards.
-Provide technical guidance to team for product knowledge, interruption to
specifications and drawings.
-Participate in marketing seminars for the general public on government
contracts
-Liaison to Engineering and management Review of contractor request for
modification changes
-Provide a written assessment to Contracting personnel if a potential
Bidder was capable of provide product(s) or services.
-The more difficult accounts were the responsibility of Team Leader
-Provide Customer Service to our customers and investigate any concerns
Computer Skills
-Proficient in MS Office
Education
-BSE, Boston State College, Boston, MA, 1971
-Associates of Liberal Arts, Quinsigamond Community College, 1968
-Worcester Academy, Worcester, MA, 1965.
References
Available upon request
Contact this candidate