Customer Service Data Entry

Darnesha Whitmore

**** ***** ****** **. *****, TN 38049 901-***-**** *******@*****.***

Objective

Seeking a position which will require me to utilize my computer knowledge, strong people skills, organizational abilities, and business experience. My customer service, bookkeeping, personal, clerical and general office skills will contribute to the greater office efficiency and productivity.

Education

The University of Tennessee at Martin – Martin, TN

Bachelors Degree in Business Administration – Major: Management Information Systems, December 2012

Experience

Medtronic, Inc February 2014 – Present

* Create and maintain Enterprise Master Data definitions, policies and procedures

* Maintains Enterprise Master Data repository, including support tools and interfaces

* Monitors master data quality and resolves data issues

* Provide support for MDM IT system, including, create, update and maintain processes, as well as cleansing, enrichment and data quality processes

Unistar-Sparco Computers March 2013 – January 2014

* Manage and secure new and existing accounts, provide great customer service, represent SPARCO at trade exhibitions and events, manage communications, prepare accurate reports

Xerox Services January 2013 – February 2013

* Handle customer inquiries, complaints, billing questions and payment concerns.

* Calm angry customers, build trust, locate resources for problem resolution

* Managed high volume workload within a deadline-driven environment

Licenses & Certifications

* Microsoft Word 2012 Specialist

* ISO 20000 Certified

* IBM System X Certified

Skills

* Type 55-60 WPM

* Proficient in Microsoft Office Suite

* Data Entry/Analysis

References

* Available upon request.

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