Customer Service Representative

Mary Wilmae T. Sacdalan

** **** ****** ******, *****, Quezon City 1109 092******** / 092******** **********@*****.***

Objectives

To obtain a challenging position in a progressive company where I can fully utilize and apply my knowledge and

experiences from my previous job and be able to grow more both professionally and personally.

EDUCATION

Republican College

B.S in Secondary Education 2010 - 2013

St. Jude Academy

High School 2003 - 2007

Dona Josefa Elementary School

Elementary 1997 - 2003

TRAININGS

Finishing Course for Call Center Agents

Basic Hardware and Software Trouble Shooting

NC II Bartending

NC II Food and Beverage Services

SKILLS

Computer Literate ( software & hardware)

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(Microsoft Office, Power Point, Excel, Etc.)

Good in customer relation

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Communication Skills

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Interpersonal Skills

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Team orientation

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JOB EXPERIENCE

Travel Senior Associate – Travel: Expedia.com and Travelocity.com

WNS, Libis, Quezon City January 2014 – May 2014

Duties and Responsibilities:

Book Flights, Update Customers Information

Check and Provide Information of the Customers Flight.

Use credits, Discounts, Points and Promotions in Customers Itinerary.

Customer Service Representative – Retail: Amazon.com

Expert Global Solutions, Quezon City June 2013 – January

2014

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Duties and Responsibilities:

Answer all Customer queries regarding pre-orders, advance orders, promos, status of delivery,

returns, refund, trade in’s and gift cards.

Assist Customer setting an account, placing order, payment methods, refunds and exchange.

Process refund for returned items, lost in transits and advance refund for the returning items.

Making changes on the order eg. Waiving shipping cost, shipping methods, fee’s, shipping address, payment

methods, cancelling orders or item/s in an order and Contacting market place seller on behalf of the customer for

cancelling an item/order, replacement, incorrect items, defective or damage item, tag delivered not receive, late

orders and shipping speeds.

Process return mailing label, Contact UPS, FEDEX and other Carrier in behalf of the customer for delivery status,

will call and redirecting to different shipping address.

Check unknown charges on the account

English Tutor – Victory Church: Koreans Part Time – Up to present

Duties and Responsibilities:

Teaching Basic English.

Provide comprehensive exams and reviews.

Customer Service Representative – Financial: Visa

Teletech, Pasay City January 2012 – May 2012

Duties and Responsibilities:

Assist and Answer Customer Queries.

Activate and Deactivate Bank Card,

Verify Legitimacy of transactions on the account

Outbound Sales Representative – Telco: Virgin Media

Sitel, Mandaluyong City September 2011 – January 2012

Duties and Responsibilities:

Contact existing Account Holders.

Offer products and upgrade existing plan.

Provide information and benefits of the products.

Update account information.

I hereby acknowledge that all of the given information is true and correct.

Mary Wilmae T. Sacdalan

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