Computer Security
Resume:
Eddie Harris
***** ****** ****** **********, ** *0908
******.****@*****.***
Objective
To obtain a IT Computer Operator postion in the Washington, DC metropolitan area
Work Experience
EMW
Herndon, Virginia 2008 - 2010
Computer Operations Supervisor
• Provided excellent customer service through quick responses to Information Systems-related
problems
• Resolved customers’ computer problems, including basic to advanced IT issues, promptly and
efficiently with positive customer feedback
• Performed a wide range of helpdesk duties to include monitoring network circuits, editing
distribution routers, and assisting user communities with VPN connections
• Supervised the United States Secret Service (USSS) Network Operations Center’s 2 nd shift
consisting of a helpdesk, a mainframe operations desk, and two off-site facilities
• Performed routine and special IPLs to reset systems to Eastern Standard Time, ran prodution
batch job scheduled, back-ups, and initiated quick-dumps to verify DASD errors and make the
appropriate corrections to JCL errors and abends.
Paradigm Solutions
Rockville, Maryland 1999 - 2008
Computer Operations Supervisor
• Switched system resources between sites, and performed facility checks to ensure the
environment was functioning at full capacity
• Performed helpdesk duties: monitoring network circuits, editing distribution routers, and
assisting user community with VPN connection
• Maintained EMC SRDF data storage systems by monitoring remote mirrored links at off-site
facilities, and maintained daily shift log by documenting all pertinent information and notifying
appropriate personnel of any problems
• Performed staff evaluations, ensured staff adhered to all policies and procedures, and notified
them of any SOP updates.
• Interacted with vendors as needed and ensured all procedures and protocols were followed
during visits
Advanced Management
Fairfax, Virginia 1994 - 1999
Lead Computer Operator
• Performed routine and special IPLs to reset systems to Eastern Standard Time, performed
scheduled backups, initiated quick data dumps to verify DASD errors, and made
appropriate corrections
• Maintained all daily logs and provided direction to junior staff
• Ensured all tapes were securely shipped to remote United States Secret Service sites for
proper storage, as required
• Scheduled routine production jobs and ensured their successful completion
• Interacted with vendors as needed to ensure all hardware functioned properly
Education
Shepherd College
Shepherdstown, West Virginia
Major: Political Science 1979 -1981
Technical Skills/Knowledge
Software: VPN/SRAS, Internet Explorer, Microsoft Office, HP-Open-View, AT&T, Global,
Blackberry Servers, SSWEB/Sharepoint, TOPS, Blue Zone, CH PASS, SDSF, VPS, Safe Boot,
SSNET, Windows XP, 2003, Heat, Norton Anti-Virus, Active Directory, McAfee Anti-Virus,
TCPIP, IDMS, MVS, ACNCIC, OMEGAMON, NETVIEW, TSO, SLSO, NY AS, OS/390, TMS
CA7, ACF2, JES2, VTAM, PRISM, TMS, Z890
Hardware: PCs, Dell Laptops, Visara Terminals, Inrange 9801, 9740 STK Tape Library, 6262 IBM
Printers, IBM 3174 & 3990 Controllers, IBM 3390, EMC & VMS Storage Systems
Clearance
United States Secret Service Top Secret 1994 - 2012
(Department of Defense Clearance)
Professional References
Available upon request
Contact this candidate