Customer Service Human Resources

BEVERLY GRAY- EDNER

**** ******** **** ****, **** Texas 77449

********@***.***

281-***-**** 832-***-**** cell

SUMMARY OF QUALIFICATION

Professional offering solid background in management and team leadership.

Over 30 years of customer service and public relations background has given me more than an average understanding of people, situations, trouble shooting and problem solving issues for the best interest of both customer and company.

PROFESSIONAL EXPERIENCE

Human Resources Department November - 2013- March -2014

Sower Foundation/ Family Matters

Organize and maintain HR files and other related records

Prepare HR packets for new hires

Assist with interviews

Arrange background checks and reference checks

Maintain employee confidence and protect vital information

Fleet Management Coordinator Assistant 9/ 2012 – July 2013

Enterprise Fleet Management /Through Office Team Services

Assist in Vehicle Acquisition process including sending purchase orders for vehicles.

Primary liaison between group and fleet operations in St Louis

Handle registration renewals through State Tax Office

Coordinate vehicle buyouts

Human Resource Office Assistant

ISS FACILITY SERVICES 5/ 29/20 12 - 7/ 16 /2012

Maintained Vacation and Time off Records for over 1500 Employees

Scheduled Interviews for New Hires

Scheduled Interviews, Drug Screenings

Conducted Background Checks

Answered Benefit Questions

All other assignments

ADMINISTRATIVE SUPPORT/Event Planner

Charity the Love Driven Church 4/ 21 / 11- 5/ 25/ 2012

Managed clerical operations

Responsible for incoming and out going calls

Data Entry / Accounts pays / Purchasing

Coordinate all church events

OFFICE MANAGER & OUTREACH COORDINATOR

Kashmere Garden Healthcare Clinic 7/ 2007- 3 /2010

Managed a busy mental health clinic with over 35 to 45 clients daily/15 employees

Outlined schedule for individual and group therapy

Community outreach locating clients in need of mental health services

Verified eligibility and update enrollment information

CUSTOMER CARE REPRESENTATIVE

First Health Insurance Company/Coventry HealthCare 2 / 2003 – 6 / 2007

Responsible for heavy incoming calls of a third party plan administrator

Reviewed and reconciled insurance claims

Verified benefits and eligibility for multiple companies

ADMINITRATIVE LEAD

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