Customer Service Administrative Assistant

Yvonne Masse 801-***-****

**** ***** **** ****, ******, UT 84118 *******@*******.***

Professional Profile

Administrative Support Professional who is enthusiastic and dependable combining an innovative background with

over ten years administrative support experience. Recognized as a multi-task specialist with exceptional ability to

utilize communication, customer service and skills. Known for extraordinary work ethics and meticulous

commitment to professional excellence.

1. 3.

Excel Excellent Communication Skills

2. 2.

10-key by Touch Coordination/Organization Skills

1. 2.

Analytical Skills Customer Service

1. 3.

Accounts Payable/Receivables Data Entry

1. 4.

Research and Problem Solving Deadline and Detail Oriented

1. 5.

Budget Tracking/Reconciliation Meeting Planning

1. 6.

Billing Travel Planning

2. Excellent Clerical/Administrative Skills

Professional Experience

Central Refrigerated Services, Salt Lake City, UT

Billing/AR Specialist

2011-2014

Responsibilities:

1. Billed specific customers with specific needs, increasing daily input by over 300 percent

1. Responsible for Customer communication and Satisfaction

1. Posted Accounts Receivable payments

1. Researched and corrected customer billing problems

1. Month-end closing

2. Responsible for Contract Management

JM Waller, Inc. Salt Lake City, UT

Budget Assistant for US Army Reserves

2003-2010

Responsibilities:

2. Provided clerical and budget assistance to the Budget Department

2. Assisted and Trained vendors in new Government programs

2. Responsible for contract and payment resolution

Prince Pereleson and Assoc., Salt Lake City, UT

Administrative Assistant to Anodes Dept., Kennecott Copper

2000-2003

Responsibilities:

3. Responsible for daily documentation of records

2. Documented paperwork affiliated and anticipated problems with associated work

procedures

3. Accurately maintained employee schedules

3. Created and maintained daily, weekly and monthly reports

Yvonne Masse 801-***-****•*******@*******.***

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Education

Stevens Henagar College, Provo, UT

Associates Degree Business Administration

University of Phoenix, Salt Lake City, UT

Courses in Business Administration

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