Customer Service Sales

Thomas A Delia MBA

Experienced Management Consultant

*****.*******@*****.***

Summary

Education

MBA, Management Consulting

Central Michigan University, 2007

BAA, Entrepreneurship (Major), Business Administration (Minor)

Central Michigan University, 2004

Expertise in Customer Service, Sales, P&L Analysis, Infrastructure Development, Operations Performance &

Growth, Accountability, and Team Building.

Natural Leader, Consistent Top Performer, Motivated, and Hard Woking

Experience

Field Consultant at 7-Eleven

September 2007 - June 2014 (6 years 10 months)

Consulted for a subgroup consisting of 8 individually owned 7-Eleven franchised stores and 1 Corporate

Operated Store, responsible for $18M+ in sales revenue, P&L growth, and operational sustainability.

Earned Leaders in Excellence Award in 2013 for finishing within the top 20 in operations performance and

sales growth for calendar year 2012.

Expertise in Customer Service, Sales, P&L Analysis, Infrastructure Development, Operations Performance &

Growth, Accountability, and Team Building

Graduate Assistant at Central Michigan University

August 2006 - May 2007 (10 months)

Provided technical support to Management Faculty

1 recommendation available upon request

Backroom Coordinator at TJ Maxx

July 2005 - August 2006 (1 year 2 months)

Management

Learned and implemented the Door-to-Floor in 4+4 (hours) receiving and processing system

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Supervisor and Coach of 15 Associates

Employee of the Quarter Award, Q3 2005

Skills & Expertise

PowerPoint

Microsoft Excel

Microsoft Word

SPSS

QuickBooks

Recruiting

Employee Relations

Retail

Team Building

Accounting

Financial Analysis

Team Leadership

Sales

Marketing

Access

Coaching

Strategic Planning

Data Analysis

Microsoft Office

Talent Acquisition

Management

Change Management

College Recruiting

Management Consulting

Operations Management

Education

Central Michigan University

MBA, Management Consulting, 2005 - 2007

Activities and Societies: Graduate Assistant for the Management Department

Central Michigan University

BAA, Entrepreneurship/Entrepreneurial Studies, 2000 - 2004

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Thomas A Delia MBA

Experienced Management Consultant

*****.*******@*****.***

1 person has recommended Thomas A

"Tom is a professional, smart and a bright individual with amazing business acumen. He is a quick thinker,

adapts easily to new environments and very open to change. His ability to multi-task, work well within

deadlines and his communication and analytical skills are excellent. It has been a pleasure working with Tom

and I wish him the best."

Shailaja M, Graduate Assistant, Central Michigan University, worked directly with Thomas A at Central

Michigan University

Contact Thomas A on LinkedIn

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Contact this candidate