Service Customer
Resume:
Rica Trajano Warweg
Tel : 323-***-****
**** */* ****** ***, Los Angeles Ca
********@*******.***
Work History
Bank of America
Officer, Mortgage Loan Operations Sr,Post Closing Specialist (
January 2013 – November 2013 )
Process Assignments received from the Portfolio Serving
Group Control Tower.Ensure all Assignments received are
prepared inaccordance with LOB guidelines.
Analyzes documents for accuracy and efficiency regarding
notarization and signatures of both parties.Provide support
for any additional circumstances that may arise.
Officer, Mortgage Claim Process Reviewer II ( November 2012-
January 2013 )
Review to determine if ownership of the note and mortgage
was properly documented when foreclosure proceedings
were initiated.Determine if the foreclosure proceeding was
processed in accordance with applicable state and federal
laws, to include SCRA and US Bankruptcy Codes, and
document any exceptions.
Validate fees and penalties charged .
Customer Relationship Manager ( August 1,2011 to present )
Ability to clearly communicate the customer's current status
and the steps that are required in order for us to make a
Fair, Fast and Final decision. Perform underwriting duties
to help achieve proper assistance to the customers.Customer
contact and consistent follow up to complete the process
.Calculate mortgage payments and amortization schedule.
Home Loans Customer Care ( August 30,2010 – August )
Providing expertise of multiple products and ability to
deepen or retain relationships through service and sales.
Performs routine account-related transactions.Calculate
mortgage payments and amortization schedule.
Teletech Inc - Lead Operations Analyst
Responsibilites : Provides value added reporting services to the
TeleTech client base through the design, creation, support and
analysis of enterprise operations and financial reporting. Activities
include business analysis, report design modeling, report
development, report implementation and post launch
support.Developing and implement specific client reports, internal
or center operations reporting, executive summary reporting as well
as quarterly reviews.
Bell Industries - Workforce Management Lead
Manage the staff in accordance with company policies, procedures,
and client service level metrics and expectations.Achieve client
service level objectives
Ensure ongoing and clear communication between operations and
client teams.Manage staff to volumes and adjust accordingly
Schedule adherence
Tmobile - Financial Care Specialist
Responsibilites : Provide excellent service processing account
reequest of the customers and troubleshooting on financial/
payment issues, adjsuting and provideng payment arrangements.,
Education
Angeles University Foundation
Bachelor of Science in Business Administration Major in
Marketing and Advertising
1996-2000
Professional Achievements
• Elected coach for new hires for Customer Relationship
Management Team.
Certification
California Notary Public
Comission # 2069234
Commission date : May 24 1014
Expiration of commission : May 23 2018
Skill
Proficient in Microsoft Exce
Proficient with different systems
microsoft office, word, power point,nice,excel
References
Chancy Hagler
WestHills Medical Center
West Hills, California
Ronald Jenkins
Bank of America
Kritisna Gainey
Landsafe Title
Pasadena, California
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