Customer Service Representative
Resume:
Edward Frazier
*** ***** ****** ******, ** *****
Email: ***********@*****.***
Qualification Summary:
A responsible individual with customer service and collections experience, positive attitude, ability to take the initiative, proven ability in
customer relations and customer satisfaction, a strong work ethic, learn
quickly and get along well with others.
Skills: Collections, Customer Service, Sales/Telemarketing, Data Entry,
MS Word & Excel (Basics)
Work Experience
4/14 - 6/14 Absolute Protective Systems -Accounts Collection
Manager
Collection of Government (State &
County) accounts
Outbound calls and issue resolving
Printing and mailing out monthly
invoices and statements
10/13 - 2/14 Netline, Inc., Cedar Knolls, NJ (Temp) - Lead
Generation
Outbound Calls (500+ daily) to generate
leads for sales that included
Cloud technology products and services
11/08 - 12/11 Complete Security Systems, Marlboro, NJ -
Collections/Customer Service
Rep/Service Assistant
Collections of past due accounts
Reviewed/resolved accounts regarding
billing/service issues/disputes
Inbound & outbound calls of Residential
& Commercial Alarms:
Troubleshooting, Setting up
appointments,
scheduling technicians,
system tests
system monitoring
Preparation and sending out of service
tickets
Contract renewal sales of new &
existing products/upgrades
Contract proposals and renewals for new
and existing customers
6/01 - 10/08 Protection One, Pinebrook, NJ
-Collections/Customer Service Representative
Collections of past due accounts
Reviewed/resolved accounts regarding
billing/service issues/disputes
Retention-saving & maintaining customer
accounts
Contract renewal sales of new &
existing products/upgrades
System testing
Scheduling of service appointments
commercial/residential
Backup of service department as needed
Assisted General and Operations
Managers regarding service issues as
needed
11/00 - 4/01 JBC & Associates, Iselin, NJ -
Collections/Customer Service Representative
Collection of past due accounts via
mail and telephone
Operation of CRS & CollectNet systems
Customer service research
EDUCATION JOHNSTOWN CENTRAL HIGH SCOOL - JOHNSTOWN, PA
Graduate
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