Sales Customer Service

Elizabeth O'Brien

Elkridge, MD

***************@****.*** - 443-***-****

To acquire a position where I can use my extensive leadership, critical thinking, training, and sales skills to

drive for results, ensure A+ customer service and contribute to the shared vision of your company.

WORK EXPERIENCE

Regional Director

Jenny Craig - February 2010 to Present

Maryland

* Responsible and accountable for the business activity, strategic direction, and profitability of 12 Jenny Craig

Centers in Maryland/Virginia managing over 5.5 million in revenue yearly.

* Won leadership award for the East Coast division for 2011.

* Worked on special assignment with an additional 11 centers in Virginia in 2011.

* Marshals resources (people, materials, support) to get things done and orchestrates multiple activities at

once to accomplish the goal.

* Directs the daily activity of Centers and is responsible and accountable for achieving company revenue and

profitability expectations (P&L)

* Provides current, direct, complete, actionable and positive corrective feedback to employees for performance

& behaviors; is responsible for managing people/problems quickly and directly.

* Train and develop employees at all levels in Sales, Customer Service, and CRM system.

* Manages all customer service issues till resolution achieved.

* As well as all areas covered under Area Market Director

Area Market Director

Jenny Craig - May 2008 to February 2010

Maryland

* Responsible for profit margin, quota results and fiscal increases in 13 locations.

* Train and develop Center Directors and Sales Team on their competencies with one-on-one and group

trainings.

* Drive region performance through positive reinforcement and progressive discipline.

* Follow up on multiple store locations through monthly visits, delivering appropriate feedback, and devising

action steps.

Sales Management Director

AIMCO - 2007 to 2008

Maryland

* Responsible for the overall delivery, implementation and results of sales process for the Regional Operating

Center containing 24 multi-family apartment properties.

* Developed sales plan for each property in order to achieve Net Rental Income targets for the Region.

* Accountable for hiring, training, coaching, progressive discipline and termination of leasing team.

* Worked closely with Regional VP and Regional Financial Officer forecasting sales revenue stream to ensure

sales growth for all properties.

* Grew largest multi-family housing community on the East Coast from 91%-96% occupancy and Region

consistently ranked in the top 5 nationally by driving leasing team performance through goals setting and follow

up.

Regional Sales Trainer and Consultant Director

Lifestyle Lift - 2005 to 2006

East Coast

* Responsible for overseeing the entire sales training and sales results for a fast growing plastic surgery

company.

* Create and manage sales policies and objectives in order to maintain and exceed company sales goals.

* Opened 3 new offices in Q1, all meeting sales goals in their 1st quarter.

* Closing percent climbed from 30% average to 50% average within just a 3 month time period. Number of

sales went from 22 to 35 per office on average.

* Instituted Quarterly National Open House generating over 100 sales at our 1st event and 200 at our 2nd event.

Sales Management Director

AIMCO - 2005 to 2005

Maryland/Virginia

* Responsible for the overall delivery and implementation of sales process for the Regional Operating Center

containing 36 multi-family apartment properties.

* Worked closely with Regional VP and Regional Financial Officer forecasting sales revenue stream to ensure

sales growth for all properties.

* Grew and maintained 97%-98% occupancy, consistently ranking in the top 5 nationally by driving leasing

agent performance through goals setting and follow up.

* Facilitated all Sales training and successfully recertified entire sales team (over 100 employees) on 5 courses

in 3 months.

* Created sales goals and reporting system to track leasing agents meeting leasing goals and those lagging

in performance in order to identify plan and where to travel weekly.

Regional Supervisor

Jenny Craig - 2001 to 2005

Maryland/Virginia

* Won Regional Supervisor Award 2003 - #6 in company Fiscal 2003 (Quota, Fiscal, Profit results combined).

* Responsible for profit margin, quota results and year over year increases in up to 13 locations.

* Followed up on multiple store locations through Quarterly Audits and delivered appropriate feedback and

devised a plan of action.

* Earned Zinger Miller Certificate for Coaching and Feedback (giving &receiving).

* Attended How to Be a More Effective Team Leader (Rockhurst University)

Regional Trainer

Jenny Craig - 1996 to 2001

Georgia/New York

* Responsible for training and developing new employees to hit their productivity per hour expectations.

* Drive sales to beat year over year goals and hit monthly % goals.

* Facilitate meetings to train New Hire employees and continue education for current employees.

Centre Director/Program Director/Consultant

Jenny Craig New York - New York, NY - 1992 to 1995

Managed store locations; drove sales and serviced clients

EDUCATION

MBA

Ashford University

November 2010

B.S. in Business Administration/minor Human Resources

Fredonia State College - Fredonia, NY

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