Customer Service Project Manager
Resume:
Bridgette D. Eaves
Moreno Valley, CA
***************@*****.***
Profile
Project management professional with 9+ years of experience in managing million dollar environmental
projects. Building high performing cross functional teams, and optimizing project resources to achieve
significant cost savings. Dedicated to assessing client needs to determine project scope, budget and
schedule. Proven problem solver committed to ensuring outstanding quality of all deliverable materials.
Qualifications
Skillful and dedicated Project Manager with extensive experience in the coordination, planning and support of
daily operation and production.
Interpretation of Architectural and Manufacturing drawings.
Comprehensive understanding of project specifications, LEED requirements, manufacturing process (Turret
punching & stamping)
Managed Design and Fabrication department developing pre and post sales samples.
Proficient in Microsoft Word, Projects, Excel & Made to Manage office software .
9 + years experience in Customer Relations, Project Management, Custom manufacturing, Office manager
and Marketing & Advertising.
Good verbal / written communication skills and ability to interface with customers and manage projects.
Key Skills
Logistics coordination Microsoft Suite Cost Estimation
Regulatory Compliance Board Level Reporting Team Leadership
Multi Level collaboration Planning/Scheduling LEED Certifications
Budget management Opening/ Closing Contracts Material Allocation
Experience
Kreative Occasions Moreno Valley, CA 5/ 2012 Present
Administrative assistant
Processing Real estate documents
Direct customer contact
Planning, scheduling, meetings, appraisals etc.
Data Entry
Ceilings Plus Commerce, CA 8/2003 3/2012
Managed a team of 2 to 4 Engineers and Drafters per project.
Managed up to 30 plus projects per calendar year.
Managed projects from bid to closeout (purchasing, production, logistics, payments)
Premium project examples: Tom Bradley Ext., LAX, Fenway Park, Clinton Library, Red Bull Stadium..
Supervised machine shop operators, scheduling and on time delivery. Logistics coordination.
Architect design intent meeting reviews.
Worked directly w/ ext Sales Representatives throughout U.S.
Primary contact with General & Sub Contractors and 3rd party vendors.
Williams Furnace Co. Colton, CA 6/2000 6/2003
Provided sales team with technical and product support.
Diagnosed and solved technical problems.
Supported customer service with inquiries, complaints and locate resources for problem resolution.
Interface daily with internal partners.. Accounting, Engineering, & Field Reps.
Assisted with new client account setup.
Operated AS 400 program, Microsoft word & Excel.
Organized staff projects to improve customer service relations.
Assisted with new employee training.
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