Customer Service Quality Control

Alyson Doheny ***/***-****

*** ******** ******, ******, ** 10950 ***.********@*****.***

Professional Experience

CVS, Monroe, NY

**/**** - *******

Lead Pharmacy Technician

Responsibilities:

1. Initial prescription intake verification (front desk and drive thru)

1. Data entry for all prescriptions received on shift

1. Set up medications for Pharmacist review (count/package/label)

1. Interaction with client insurance agencies for proper allocations of funding

2. Client contact for monthly prescription updates

2. Manage the day to day scheduling of all pharmacy personnel

2. Manage of daily inventory reports

2. Manage relations/reports with outside vendors

CVS, Monroe, NY

08/2012 – 8/2013

Pharmacy Technician

Achievements:

1. Decreased number of out of stock medications with increased inventory protocols, thereby

reducing the number of dissatisfied clients along with increasing gross profits

1. Increased the number of completed customer satisfaction surveys returned to the

pharmacy

Responsibilities:

3. Initial prescription intake verification (front desk and drive thru)

3. Data entry for all prescriptions received on shift

3. Set up medications for Pharmacist review (count/package/label)

3. Interaction with client insurance agencies for proper allocations of funding

1. Client contact for monthly prescription updates

CVS, Monroe, NY

12/2011 - 08/2012

Cashier

Achievements:

2. High Dependability

2. Quality Customer Service

1. High Quality Control on Register Activity

Responsibilities:

4. Taking in and processing Photo Department Orders

4. Opening and closing of register drawer

4. Setting up and organization of displays

Alyson Doheny•845/325-3084•***.********@*****.***

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Stop and Shop, Monroe, NY

07/2007 - 12/2011

Cashier (part time)

Achievements:

3. Dependable

3. Quality Control on Register Activity

2. Customer Friendly

Responsibilities:

5. Tendered customers and their purchases

5. Quality control on register activity

5. Inventory of necessary supplies for customer movement

Education

Monroe-Woodbury High School, Central Valley, NY

Regents Diploma

Graduated 2009

Orange County Community College, Middletown, NY

Nursing

References

References are available upon request.

Contact this candidate