Customer Service Data Entry

Kiara Peterson

*** ******* ******, ****** **. ***30

**********@*****.*** * 863-***-****

Professional Profile

A dedicated professional with 4 years administrative experience in the trucking industry. Offers

outstanding time management and attention to detail. Exceptionally organized and disciplined. Equipped

with strong analytical and problem solving skills. Excellent communication skills both verbal and written.

Effective working alone or as a cooperative team member. Professional in appearance and presentation.

Core Competencies

* Typing *Data Entry

* Filing *Order Taking

* Customer Service *Multi-line phone system

* Cash Handling *Banking transactions

* Strong Computer Skills (Proficient in Microsoft Word, Excel, Power Point, Web Searches)

Professional Experience

12/13-present Midflorida Credit Union Teller

• Banking transactions preformed accurately and timely

• Courteous and professional Customer Service

• High volume cash handling

• Cross Sales of products and services

• Collection of fees

• Accurate check holds with no check outages or returns.

• Opening and Closing of the branch and branch balancing.

5/09-12/13 R & L Carriers Billing Clerk

• High volume data entry – inputting information from Bill of Ladings into invoices

• Less than 1% error rate

• Onbase/telenet system

• Use of multi-line phone system

• Detection and correction of errors on Bill of Ladings and invoices

• Working with Haz-mat information

• Exceed weekly quota and all benchmarks set forth by company

• Knowledgeable of Bill of Lading terminology

• Resourceful in researching necessary information to complete transactions

8/04-8/08 Westshore Pizza Counter Service/Shift Leader

• Customer Service/Order taking

• Cashier - including balancing of accounts/credit cards at close of day

• Training new employees

9/04-6/06 Griffin Elementary School –Volunteer Media Center Assistant

• Tutored children

• Ran Circulation Desk

• Inventory

• Organization of media material

Education and Relevant Skills

• Saint Leo University-Full Time Student of Accounting-

*Expected Graduation Date -12/2014

• Polk Community College - Associate in Arts Degree : Business Administration

• Spelman College - 6/06-7/06 - Summer Accounting Program

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