Customer Service Representative
Resume:
Reginald D. Jackson
*** **** ****** **** * Lawrenceville, GA 30044
404-***-**** * ************@*****.***
A highly motivated intuitive, and results focused individual
A team player able to generate new ideas, analyze and resolve challenges
Detail-oriented and highly dependable; work effectively in stress high pressure situations
Flexible and adaptable to ever changing environments
Education
Georgia Southern University, Statesboro, Georgia
Bachelors of Business Administration - Management 2008
Core Strengths
Customer Service Flexible
Interpersonal Skills Team Player
Problem Solver Communication Skills
Proficient in Microsoft Word, Excel, and PowerPoint
Professional Experience
Auto Zone: Parts Sale Manager – February 2013 - March 2014
Provide Excellent customer support to all internal and external customers, vendors, suppliers,
Manage a staff of 7
Create and execute employee development plans
Select carrier for shipment and prepare documents for carrier.
Provide daily communication with upper management and department team and co-workers effectively.
Document all issues completely and accurately and use online tracking systems.
Maintaining advanced product knowledge
Administering inventory control procedures
On site problem solving
Delegating responsibility to employees
Keyless Again: October 2012 - Present
Provides replacement key fob transponders for passenger vehicles
Repairs broken key fobs
Programs key fobs on site
Provides programming instructions
Aldridge Connors, LLP: Foreclosure Paralegal – May 2010 - October 2012
Responded to all customer requests and worked with solutions team to resolve any customer issues.
Correspond with clients and accurately respond to client questions via email, client systems (LPS, Vendorscape,
Clarifire, and Lenstar), and phone calls
Ran daily reports using ProLaw
Conducted initial review on presale packages for FTL’S, new owners, and subordinate lien holders
Reviewed referral for correct postal search, possible active military status, active chapter 7 and 13 bankruptcies
Prepared letters for subordinate lien holders
Received, reviewed and uploaded billing tear sheets
Reginald D. Jackson
395 Lazy Willow Lane * Lawrenceville, GA
30044
************@*****.***
Professional Experience continued
Utilized judgment to provide information and documentation to be utilized in court relevant to the case and not
protected
Kept accurate records of files
Updating the litigation loan database and reports with current information on the status of the litigation, strategy
currently used, and upcoming critical events and dates
Reported and discussed litigation on loans with senior management in monthly litigation meetings
Ryla, Inc: Customer Service Representative - May 2009 - May 2010
Answer phones and respond to customer requests regarding billing, technical and general customer service
inquiries
Provide customers with product and service information
Identify, research, and resolve customer issues using the computer system
Follow-up on customer inquires not immediately resolved
Complete call logs and reports
Research billing issues
Research misapplied payments
Recognize, document and alert the supervisor of trends in customer calls
Volunteer Experience / Awards
Essence award for community service 2007
Georgia Sounthern University Community Service Leader of the year Award Nominee 2007
Over 2000 hours of service performed
Julia P. Bryant Elementary School: After School Program Coordinator - August 2006 – May 2008
Assisted students with homework.
Prepared snacks and small meals.
Created, performed and supervised physical and mental activities for children ages 5-10.
Delegated responsibilities to volunteers.
Closely monitored student’s identified problem areas and provided weekly results to supervisor.
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