Customer Service Manager
Resume:
Frederick Miller IV
Venice, IL **090
****************@************.***
Objective
To obtain a position as an Automotive Maintenance Technician, to strengthen my skills and
further knowledge and help team members around the work place.
Automotive Skills
• Six years of Automotive training and work experience
• Test drive vehicles; test components and systems, using equipment such as compression gauges,
and computerized diagnostic devices
• Follow checklists to ensure all important parts are examined, including belts, hoses, steering
systems, spark plugs, brake and fuel systems, wheel bearing and potentially troublesome areas
• Repair and service air conditioning, heating, engine-cooling and electrical systems
Education
Ranken Technical College, St. Louis, Mo
Major: Associates Degree in Automotive Technology
GM Automotive Service Educational Program
Graduation Date: May-11-2013
Professional Experience
Dobbs Tire and Auto Services: Internship
December-2011 to October- 2012
• Produce a detailed written record of what was done
• Return vehicle to its original condition of cleanliness
• Diagnose and repair vehicle to manufactory specifications
• Tire repair services
• Look for and report additional repair or maintenance
Jiffy Lube: Assistant Manager
May-2006 to August-2008
• Supervise and motivate team members
• Guide and direct the work group to efficiently resolve the more simple problems
• General management and leadership
• Customer relations and complaint handling
• Responsible for opening and closing the shop
Jiffy Lube: Customer Service Advisor
• Communicate recommended concerns and safety issues
• Quote prices for parts and labor
• Stock and organized inventory
• Invoiced work orders
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