Sales Representative High School
Resume:
E van Prohaska
San Tan Valley, AZ 85140
****.********@*****.***
EXPERIENCE
Advanced Repair Agent, Geek Squad, Mesa
Diagnose software and hardware related issues with PC’s and provide the client with the best optimal solution
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for repair.
Deliver the best possible customer care to clients before, during and after repair.
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Apply the Geek Squad motto of “Cura et Celeritas”, meaning Care and Speed in Latin.
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Manage queue’s daily to identify oldest to newest units and develop a plan to efficiently complete repairs.
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Noted for being the “Go to Guy” concerning questions regarding troubleshooting and technology.
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Built and maintained custom PC solutions created for clients.
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Computer Repair Technician, Self Employed
2010 Current
• Perform advanced virus removal techniques on client’s desktop/laptop PC’s.
• Troubleshot home/small business networking related issues.
• Built and rebuilt 150+ client machines including servers and workstations.
• Maintained an extraordinary level of customer satisfaction.
Customer Sales Representative, Blockbuster, San Tan Valley
2009 2010
Quality customer care specialist.
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Held to the highest standards in customer care and relations.
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Maintained cash register and store organization.
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Information Technologist Specialist, Mantano Computer Repair, Chandler
2008 2009
Handled technical troubleshooting on customer computers and installed new hardware.
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Troubleshoot virus removals and hardware issues including system crashes, slow downs and data recoveries.
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Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, resolution and closure of
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trouble tickets.
Exceeded issue resolution targets and achieved exemplary customer satisfaction.
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Handled 20+ technical/mission critical calls daily and consistently met high service standards.
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TECHNOLOGY SUMMARY
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Experience: 7+ years Microsoft Operating Systems. Server, Workstation and Desktop PC Hardware builds.
Extremely knowledgeable in diagnosing hardware related complications in PC’s and Workstations.
Systems: Windows NT/2003/XP/Vista/Windows 7/Windows 8
Software: MS Word and Excel, Photoshop CS3/CS4, Windows Debugger, Multiple Virus Removal Programs,
BART PE Recovery Environment(used for virus removal), Proficient in identifying and solving registry related errors.
EDUCATION
Fall 2014 Mesa Community College, Software Engineering
Chandler Gilbert Community College, General Studies
2010 2011
Graduated, Higley High School, Gilbert, AZ
2005 2009
Higley High School IT Club President and Resource Manager
2007 2009
Provided networking and desktop support.
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Instructed new student and teachers on new technology and basics of Information Technology.
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Built, rebuilt and troubleshot software and hardware issues on project computers.
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.Managed club field trips and fundraisers.
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