Customer Service High School

Michael Flattery

CONTACT *** ******** ** ****************@*****.***

Stone Mountain, GA 30083 (515-*-**-****

WORK EXPERIENCE

Cornerstone Academic Jan 2014 Present

Instructor - Suwanee, GA

Teaching high school students of varying ability levels for the premier SAT prep company in Gwinnett County.

Dignified Services Jan 2014 Present

Transporter - Sandy Springs, GA

First contact for families of deceased. Responsible for safe transport of loved ones throughout Atlanta area.

Dahl-Van Hove-Schoof Funeral Home April 2013 Jan 2014

Funeral Assistant - Cedar Falls, IA

Assisted with facility upkeep, hospitality for funerals/visitations, and retrieval of deceased.

Center for Social and Behavioral Research June 2012 Feb 2013

Telephone Interviewer - Cedar Falls, IA

Consistently one of the most productive dialers, both in terms of completed interviews and converted refusals.

Waterloo Courier March 2011 July 2012

Circulation Assistant - Waterloo, IA

Responsible for customer service, including follow-up phone calls and routing delivery drivers.

Spartz Inc. August 2010 October 2011

Editor, OMG-Facts.com - C hicago, IL

Increased site traffic by over 150,000+ unique daily visitors by researching & writing compelling facts daily.

SKILLS

Excellent verbal and written communication abilities, as well as proficiency in research and data analysis. Very

strong computer skills, including familiarity with Word, PowerPoint, Excel, R, SAS, SPSS, and HTML.

EDUCATION

University of Northern Iowa Dec 2014

M.A., Psychology - Individualized Study

University of Notre Dame Aug 2010

B.A., Sociology

Mic hae l Flatte ry 1

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