Customer Service High School

**** *** ****** **. 512-***-****

Live Oak, TX ***33 tiarayarbrough@gmail.

com

Tiara Yarbrough

Profile Objectives Ability to effectively analyze problems and implement

solutions to accomplish company objectives. Exhibit an

honest work ethic with the aptitude to excel in

fast-paced, time sensitive environments. Superior

interpersonal and organizational skills. Proven ability

and experience in building customer satisfaction,

implementing process improvement, managing change, and

resolving technical issues. Capable of managing multiple

tasks utilizing precise critical thinking skills;

self-motivated with a strong work ethic centered on

efficiency and innovation. Quality experience with strong

project management and leadership skills.

Experience 11/2012- Current West Business Services San Antonio, TX

Senior CSS Global Ordering Customer Service (Quality) -

AT&T Business Solutions

Review and process incoming order request from AT&T Sales

Team

Oversee the quality and product requirements of Front End

Ordering Team

Review internal and external rejects an provide trends

Train team in areas improvement is needed to provide

quality

Make necessary contacts to ensure order accuracy

Enter order into appropriate programs

Follow assigned order through entire process up until

completion

Provide reports for calls with clients

Check accounts for past due balances

Validate orders for AT&T department

12/2011- 10/2012 Harte Hanks Austin, TX

Customer Service Specialist

Liaison for FedEx priority customers

Make necessary contacts to ensure delivery accuracy

Enter order into appropriate programs for tracking

Follow assigned work request through entire process up

until delivery

Answered incoming call requests from customers for FedEx

4/2010- 11/2010 DCI Biological LLC Wichita Falls, TX

Training Coordinator

Developed training for incoming employees to ensure

compliance for State, Local and Federal guidelines

Ensured company specific regulations related to quality

Greeting incoming donors

Phlebotomy/ Lab Technician

Completed assigned office work duties (filing, answering

phones, maintaining records)

Enter donor information into United States donor database

Education Graduated 2006 Westwood High School Austin, TX

Skills Improve Processes

Build Customer Loyalties

Build Relationships

Analytical Problem Solver

Strategic Thinker

Process & Results Driven

Adaptable

65 WPM

Microsoft Office

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