AS400 System Administrator/HelpDesk Analyst

RODRIGO F. SORILLO

***** ******** ****** *****

Pearland TX 77584

Cell phone: 832-***-****

Email: ************@*****.***

WORK EXPERIENCE:

Nestlé Dreyer's Grand Ice Cream, Inc.

AS/400 System Administrator/HelpDesk lV

01/2000 - 08/2013

I was responsible in monitoring and control of multiple Computer Systems, PC's and Network, AS/400 and UNIX Servers. Performed System Backup and Recovery, monitor and maintain LAN/WAN system operations. Handled system migration, security, installation and configuration. Provided hands-on training and technical support to end-users. Worked on with the Computer Engineers in determining hardware problems and diagnosed the causes of system failures. Handled phone support for desktop, laptop and mobile phones.

Coast Distribution System, Inc.

AS/400 System Lead Operator

06/1998 - 04/2008

I was assigned to troubleshoot system problems and participated in diagnosis and resolution of existing security issues. Performed system and file recovery. Write, debug, design and developed in-house and package softwares. Download, install and upgrade application software. Managed projects and supervise technical staff. Handled iSeries upgrade from version V5R4 to V6R1.

PacifiCare Health Care

AS/400 System Analyst l

06/1996 - 06/1998

I was responsible for proper handling of system backup and recovery, downtime and PC outages. Provide administrative and technical support for information and production environment. Submit job events of daily, monthly, quarterly and annual processing.

O'Connor Hospital

AS/400 Computer Operator

01/1996 - 06/1996

I was assigned for job scheduling and system maintenance. Performed merging of data for weekly and monthly processing to produce special management reports.

EDUCATION:

Far Eastern University, Manila Philippines

Bachelor of Science in Mechanical Engineering

TECHNICAL SKILLS:

HARDWARE:

IBM S/34, IBM S/36, IBM S/38, IBM AS/400 9404(F10 and E10), HP, SUN Microsystems, Tape Libraries: IBM 3420, Dell PowerVault, HP SureStore Tape Library Terminals: IBM 3196, 3197, 3486, PC's: IBM, Dell, HP, Compaq, Sony, Apply, Samsung, Gateway Servers: IBM, Compaq, Dell and HP, Routers: Cisco, Gateway, Dell and HP.

SOFTWARE:

RPG ll, RPG lll, RPG400, CL, PDM, Query, SDA, DFU, Topaz 8, Pick System, Microsoft Office, Prism, Norand, Oracle, AppWorx, HP ManagerLotus 1-2-3, Quatro, Flow, FoxPro, iSeries Navigator, Mimix/400, RxClaims, Robot 6.0, Omni-Back, Veritas Back-up Exec for Windows Servers and Symantec Backup, Imrex, Prism, Norand, Oracle, AppWorx, HP Manager.

NETWORKS:

LAN/WAN, Novell Netware 4.1, Token Ring 3.1 & PCIB Protocol

OPERATING SYSTEMS:

OS/2, OS/34, OS/36, OS/38, OS/400, i5, VMS/MVS, UNIX, Windows 2000, Windows XP Pro, Windows Vista, Windows 7 and Windows 8.

APPLICATION:

General Ledger, Hospital Application and Warehouse Distribution, HealthCare.

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