Customer Service Representative

Terrence M. Hood

Phone: 773-***-****

Email: *****@***.***

Business graduate of Illinois Wesleyan University seeking opportunities to help

utilize and develop my leadership, organizational, and communication skills.

Education Walter Payton College Preparatory, Chicago, IL

September 2006- June 2010

Illinois Wesleyan University, Bloomington, IL

August 2010- May 2014

Majored in Business Administration with a concentration in Management.

Work Experience

Lights, Sound and Set-Up Crew

August 2010- May 2014

Illinois Wesleyan University, Bloomington, IL

Control 100+ sound and light cues for events

Communicate with a variety of comedians, musicians, and other

professionals in the entertainment industry on their specific needs and

preferences for shows

Setup stage and theatre style seating for shows/events

RGIS Inc.

June 2013 – Present

Bloomington, IL Branch

• Precisely and accurately physically count inventory for various companies

and retailers

Team Tommy (Mascot)

August 2010- January 2012

Illinois Wesleyan University, Bloomington, IL

Entertainment for various events on campus and around Bloomington-

Normal.

Hansen Student Center Desk Manager

August 2010-December 2010, May 2011

Illinois Wesleyan University, Bloomington, IL

Answer phone calls, assist persons present at the desk, distribute the mail,

and work on tasks assigned by Office of Student Affairs.

Maintenance/Labor Crew (Summer Job)

June 2012- August 2012, June 2013-August 2013

Illinois Wesleyan University, Bloomington, IL

Maintain the well being of campus housing for students

Deliver packages to different departments/buildings on campus

Landscaping and sanitation assistant

Mayor Daley Youth Ready Chicago

June 2008 – July 2009; June 2009- July 2009

Walter Payton College Preparatory, Chicago, IL

Counselor assistant filing papers, painting rooms, landscaping, and rearrange

furniture, taking summer school attendance for Freshman Connection, in charge

of having discussion groups with incoming freshmen

Special Skills Microsoft Office XP Applications and WINDOWS XP

Honors and Activities

Walter Payton College Preparatory Advanced Band 2006-2010

Walter Payton College Preparatory Varsity Basketball (Captain) 2008-2010

Walter Payton College Preparatory Junior Varsity Basketball 2007-2008

Best Friends Animal Society 2008-2009 (Volunteer: Animals)

The Magnificent Mile Lights Festival 2006-2010 (Musical Entertainmnet)

IWU Admissions Panel – 2010 (Public Speaking)

Habitat for Humanity House Project – 2012 (Volunteer Building a Home)

Tau Kappa Epsilon Rush Chairman – Largest Pledge Class in 10 years.

Tau Kappa Epsilon 100 Mile Bike Ride – (Volunteer Fitness)

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