Customer Service Sales

Adelfa Freeman

*** ***** * ****** .*********, CA . Phone: 925-***-**** .E-mail:

**********@*****.***

Objective: To obtain a position where my diverse background of experience

in education advisement, strategic problem solving, professional training

development, employee talent building, team management, business

development and customer service skills will be an asset.

Technical Skills:

. Excel

. Word

. PowerPoint

. Outlook

Education:

. Studied Physics at Las Positas College

. Studied Psychology at Kaplan University

Work Experience:

Business Development Director

2014-Current

Emerald Landscape Company, San Francisco Bay Area

. Carry out the tasks of business to business client acquisition and

retention by building mutually beneficial, professional relationships

with property managers and other real estate professionals.

. Build and present proposals for maintenance, enhancements and

construction

. Manage and maintain current relationships in the interest of

maintaining customer satisfaction.

. Communicate the benefits of the company and exhibit skill and

knowledge in commercial and associated residential landscaping.

. Build, update and maintain social networking presence.

Senior Admissions Recruiter 2012-

2014

Kaplan College, Stockton, Ca

. Assist students with techniques to set goals, implement methods to

attain their goals, assess problems, decide on solutions, and make

suggestions specific to each individual student.

. Maintain academic files and paperwork.

. Advise students on their options and responsibilities for admission

and continued enrollment. Assist students in making an education plan

to ensure success.

. Communicate and work in conjunction with all departments on campus

including Financial Aid, Education, Administrative and Career Services

. Maintain contact with community and manage outreach with local

businesses

. Assist in interviewing, hiring and mentoring process for new hires

Lead Retail Consultant

2010-2012

Sprint, Walnut Creek, Ca

. Providing quality customer service and assistance with understanding

the financial and technical components of selected plans.

. Train a team of employees on how to identify and recommend effective

IOS and Android solutions.

. Conduct interviews and complete hiring process for sales

representative

. Implement and conduct of a weekly, hands on class aimed at

educating customers in IOS and Android devices

. Allocate goals and follow-up with coaching

. Handling customer escalations

. Managing store inventory and balancing day to day finances

Financing Lead

2009-2010

Best Buy, Dublin, CA

. Inform customers of financing promotions and assist in product sales.

. Communicate product knowledge effectively to customers

. Educate employees on current financing, advised staff on financing

protocol and coach best practices in an effort to meet store financing

goals.

. Build a financing team, training program, and coaching regimen

Contact this candidate