Customer Service Assistant
Resume:
Diane Puckett
Marietta, Georgia 30067
********@*****.***
www.linkedin.com/pub/diane-puckett/37/450/34a/
Editor – Writer – Journalist – Hospitality Industry
Summary
• 20+ years in the Hospitality industry
• Grant Writer – Good Mews Animal Foundation
• Focus on Communication Specialist, Writer, Marketing, Public Relations, Editorial
Assistant, Research Assistant, Customer Service, and Copywriter
• Enjoy doing research on the internet
• Highly motivated to success
• Willing to take on new challenges and proceed with results for management
• Maintain a strong background in customer service
• Capable of becoming a true asset to any firm that needs a progressive and proactive
professional on their staff
Computer Skills
Proficient in the use of MS Word, MS PowerPoint, and MS Excel .
Education
Bachelor of Science Communication and Professional Writing
Courses in:
• Technical Writing, Research Methods, Interpersonal Communication and Research, Interpersonal
Communication within Organizations, Industrial Psychology.
• Non-Verbal Communication, Leadership and Events Planning, Management and Marketing courses
• Generation of E-Portfolios
Attended Class on a part-time basis
Old Dominion University, Norfolk, Virginia
Distinction: Honors
2009
Associate of Science in General Studies
Courses in:
• Public Speaking, Spanish, English Composition, Economics, Psychology
Virginia Highlands Community College, Abingdon, Virginia
Distinction: High Honor
May, 2006
Server Experience
Cracker Barrel Restaurant and Old Country Store 11/2006 to Present
Marietta, Georgia 03/2013 to Present
Alpharetta, Georgia 06/2011 – 03/2013
Bristol, Virginia 11/2006 – 06-2011
• Due to relocations, maintained a seamless, active employee status with all locations
• Promoted to the position of “Skilled Trainer” of newly hired servers at the Marietta, Georgia location
• Continuously gained the distinction of leader in sales for food and beverage
• High quality coaching abilities
• Awarded “Employee of the Month” 3 times
• Extensive Point of Sale (POS) computer system software experience
• High quality delegation skills
• Create high quality relationships with repeat guest to the restaurant and work closely with coworkers
• Capable of making critical decisions to ensure a smooth operation in the restaurant
• Acquired a “team player” mentality
Perkins Family Restaurant and Bakery 10/1994 – 11/2006
Bristol, Virginia
• Due to relocations, maintained an seamless, active employee status with all locations
• Awarded “Employee of the Month” 2 times
• Extensive Point of Sale (POS) computer system software experience
• High quality delegation skills
• Create high quality relationships with repeat guest to the restaurant and work closely with coworkers
• Capable of making critical decisions to ensure a smooth operation in the restaurant
• Acquired a “team player” mentality
Volunteer Experience
Grant Writer 09/2012 – 02/2013
Clean and Feed Committee -9/2011 – 12/2012
Good Mews Animal Foundation, Marietta, Georgia
Assistant in the Classroom - 08/1996 – 05/1999
Washington Lee Elementary, Bristol, Virginia
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