Customer Service Manager

Location:

Salary:

40,000

Posted:

July 08, 2014

GARY J. PROMISE

PROFESSIONAL EXPERIENCE

MIDWAY HOME IMPROVEMENT, Woodbridge, Virginia

OFFICE COORDINATOR (6/2012 – 5/2014)

• Scheduling, billing, estimates, purchasing and processing bi-weekly payroll

VERIZON COMMUNICATIONS (through Glotel), Ashburn, Virginia

CUSTOMER CARE ANALYST (8/2011 – 4/2012)

• Provided customer service and Tier 1 technical support for Verizon’s Digital Media Services

Department

COMCAST CABLE, West Palm Beach, Florida

CUSTOMER & BUSINESS ACCOUNT EXECUTIVE (7/2007 – 6/2011)

• Customer Service, sales, technical support, billing and scheduling installations for Comcast

Customers (residential and commercial)

PHOENIX THEATRES, Herndon, Virginia

GENERAL MANAGER (5/2003 – 5/2007)

• Hiring, training, scheduling, inventory control, payroll processing, extensive cash handling for a 9

screen movie theater.

Selected accomplishments:

Additional experience as Operations Manager with Lowes Theaters, Cobb Theaters and Movieco

Theaters. Played central role in successfully launching three 20-screen theatres with

responsibilities throughout all phases of planning, construction, staffing, and grand opening.

WALDENBOOKS, Sterling, Virginia

GENERAL MANAGER (4/2001 – 5/2003)

• Operated 3000sq ft retail space. With special attention to monthly planograms and window

displays

Selected accomplishments:

Entrusted with management of seasonal Christmas store and calendar kiosk in addition to core

bookstore responsibilities for two years.

EDUCATION & CREDENTIALS

CHESHIRE VOCATIONAL CENTER, Keene, New Hampshire

Radio & Television Broadcasting Coursework

Obtained 2nd Class Radio Operators License - FCC

Fairfax County Food Handler License

OSHA Certified July 2013

Electronic Security Tech DCJS License # 99299362