Customer Service Information Technology
Resume:
Joshua S. Davis
Gilbert, AZ 85297
Phone: 208-***-****
E-mail: ***************@*****.***
Education
Information Technology: Associates of Applied Science Aug 2011-May 2013
College of Western Idaho – Nampa, Idaho
General Studies Aug 2007- Dec 2010
Boise State University – Boise, Idaho
Brigham Young University Idaho – Rexburg, Idaho
Work Experience
Correctional Officer Mar 2013 – Current
Idaho Department of Correction – Boise, Idaho
Graduated from the Idaho Peace Officer Standards Training Academy
o
Selected to work in a maximum security unit at the Idaho State Correctional Institute
o
Managed control operations for the entire unit
o
Input data hourly through computer system as well as hand written reports of every action in the unit
o
Searched cells for contraband, monitored the movement of inmates inside and between facilities, and generally
o
supervised and maintained security within the facility
Licensed Pest Control Technician May 2007 – Mar 2013
Impact Pest Services – Boise, Idaho
Current Idaho Professional Applicator License GPLS
o
- General Pest Control Operator (GP)/Law and Safety (LS)
Created routes based on a central database and treated customer homes daily
o
Utilized professional and courteous customer service skills while answering phone calls, scheduling
o
appointments, sending out statements, working in collections, processing credit card payments, and completing other
general office tasks
Problem solved to provide innovative solutions for customers both in the office and in the field
o
Maintained company equipment including routine truck maintenance, brakes, small engine repair, and fixing
o
spray hoses and rigs.
IT Experience
Cisco Networking Academy Aug 2011 - May 2013
College of Western Idaho – Nampa, Idaho
Completed 400+ lab hours during the following courses:
• IT Essentials: PC Hardware and Software, Network Fundamentals, Routing Protocols and Concepts, LAN
Switching and Wireless, Accessing the WAN
References available upon request.
Contact this candidate