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Customer Service Manager

Location:
Appleton, WI
Posted:
July 07, 2014

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Resume:

Joseph M. Young

*** * ****** **

Appleton, WI ***14

920-***-****

acevvv@r.postjobfree.com

Qualifications Summary:

Experienced professional in all phases of concrete and masonry

construction. Customer service

and satisfaction oriented. 10+ years of safe forklift operation. Previous

experience includes

Manufacturing.

Skills:

Certified rough terrain forklift operation

Certified on OSHA Standards

Certified in CPR

Management

Work Experience:

Central States Casters- Appleton, Wi

Warehouse Manager

September 2013-November 2013

H&H Exteriors -Appleton, Wi

July 2013- September 2013

Salesperson/Contractor

. Go around neighborhoods to damaged homes from storm damage and ask if

they wanted inspections/free estimates done

. Once agreement was made with the customer/or insurance company, work

would be started

. Tear off/replace roofs, soft metals, siding, etc. Any type of repairs

on homes we do.

Kleenco - Home office in Alexandria IN

June 2011-July 2013

Lead Technician

. Maintain the storm water drains and ponds of the clients listed in our

territory.,

. Completed the landscaping, grass cutting, spraying weeds, de-weeding

and trimming property and landscaping. Obtaining curb appear for the

public.

. Documented work completed by photographing before and after pictures

and discussed with the manager on duty of the location what was

completed and what needed attention.

. Watched for hazards and made documentation of any corrections needed.

. Arranged for any repar work to be scheduled and completed.

. Scheduled routes for time management and make sure all sites were

visited monthly.

. On caqll for any emergencies that can arise and am available at a

moments notice.

. Used computer skills to upload photos and write reports on the

clients, documented road time, schedules, etc. Use of Xcel and Word

Programs.

Front Range Environmental - Wisconsin, Illinois, Minnesota and Michigan

Territories (home office in Illinois)

Oct 2010- June 2011

Lead Technician

. Maintain the storm water drains and ponds of the clients listed in our

territory.,

. Completed the landscaping, grass cutting, spraying weeds, de-weeding

and trimming property and landscaping. Obtaining curb appear for the

public.

. Documented work completed by photographing before and after pictures

and discussed with the manager on duty of the location what was

completed and what needed attention.

. Watched for hazards and made documentation of any corrections needed.

. Arranged for any repar work to be scheduled and completed.

. Scheduled routes for time management and make sure all sites were

visited monthly.

. On caqll for any emergencies that can arise and am available at a

moments notice.

. Used computer skills to upload photos and write reports on the

clients, documented road time, schedules, etc. Use of Xcel and Word

Programs.

A+ Masonry Darboy, WI Apr 2007-Oct 2010

Brick/Block Mason

. Operate and maintain multi terrain and standard forklifts to transport

materials in

residential and commercial settings.

. Measure distance from reference points and mark guidelines to lay out

work, using plumb

bobs and levels.

. Interpret blueprints and drawings to determine specifications and to

calculate the

materials required.

. Calculate angles and courses and determine vertical and horizontal

alignment of courses.

. Clean working surface and area to prevent unsafe work environments.

Miller Masonry Little Chute, WI Mar 2000-Apr 2007

Brick/Block Mason

. Worked up from Mason Tender to Mason.

. Operate and maintain multi terrain and standard forklifts to transport

materials.

. Measure distance from reference points and mark guidelines to lay out

work, using plumb

bobs and levels.

. Interpret blueprints and drawings to determine specifications and to

calculate the

materials required.

. Maintained work site and ensured materials were provided for

continuous production.

Education:

Community College of the Air Force 36 credits

Law Enforcement

Archbishop Ryan High School Philadelphia, PA Diploma

Military:

US Air Force Security Police Honorable

Discharge



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