Customer Service Manager
Resume:
Joseph M. Young
Appleton, WI ***14
*************@*********.***
Qualifications Summary:
Experienced professional in all phases of concrete and masonry
construction. Customer service
and satisfaction oriented. 10+ years of safe forklift operation. Previous
experience includes
Manufacturing.
Skills:
Certified rough terrain forklift operation
Certified on OSHA Standards
Certified in CPR
Management
Work Experience:
Central States Casters- Appleton, Wi
Warehouse Manager
September 2013-November 2013
H&H Exteriors -Appleton, Wi
July 2013- September 2013
Salesperson/Contractor
. Go around neighborhoods to damaged homes from storm damage and ask if
they wanted inspections/free estimates done
. Once agreement was made with the customer/or insurance company, work
would be started
. Tear off/replace roofs, soft metals, siding, etc. Any type of repairs
on homes we do.
Kleenco - Home office in Alexandria IN
June 2011-July 2013
Lead Technician
. Maintain the storm water drains and ponds of the clients listed in our
territory.,
. Completed the landscaping, grass cutting, spraying weeds, de-weeding
and trimming property and landscaping. Obtaining curb appear for the
public.
. Documented work completed by photographing before and after pictures
and discussed with the manager on duty of the location what was
completed and what needed attention.
. Watched for hazards and made documentation of any corrections needed.
. Arranged for any repar work to be scheduled and completed.
. Scheduled routes for time management and make sure all sites were
visited monthly.
. On caqll for any emergencies that can arise and am available at a
moments notice.
. Used computer skills to upload photos and write reports on the
clients, documented road time, schedules, etc. Use of Xcel and Word
Programs.
Front Range Environmental - Wisconsin, Illinois, Minnesota and Michigan
Territories (home office in Illinois)
Oct 2010- June 2011
Lead Technician
. Maintain the storm water drains and ponds of the clients listed in our
territory.,
. Completed the landscaping, grass cutting, spraying weeds, de-weeding
and trimming property and landscaping. Obtaining curb appear for the
public.
. Documented work completed by photographing before and after pictures
and discussed with the manager on duty of the location what was
completed and what needed attention.
. Watched for hazards and made documentation of any corrections needed.
. Arranged for any repar work to be scheduled and completed.
. Scheduled routes for time management and make sure all sites were
visited monthly.
. On caqll for any emergencies that can arise and am available at a
moments notice.
. Used computer skills to upload photos and write reports on the
clients, documented road time, schedules, etc. Use of Xcel and Word
Programs.
A+ Masonry Darboy, WI Apr 2007-Oct 2010
Brick/Block Mason
. Operate and maintain multi terrain and standard forklifts to transport
materials in
residential and commercial settings.
. Measure distance from reference points and mark guidelines to lay out
work, using plumb
bobs and levels.
. Interpret blueprints and drawings to determine specifications and to
calculate the
materials required.
. Calculate angles and courses and determine vertical and horizontal
alignment of courses.
. Clean working surface and area to prevent unsafe work environments.
Miller Masonry Little Chute, WI Mar 2000-Apr 2007
Brick/Block Mason
. Worked up from Mason Tender to Mason.
. Operate and maintain multi terrain and standard forklifts to transport
materials.
. Measure distance from reference points and mark guidelines to lay out
work, using plumb
bobs and levels.
. Interpret blueprints and drawings to determine specifications and to
calculate the
materials required.
. Maintained work site and ensured materials were provided for
continuous production.
Education:
Community College of the Air Force 36 credits
Law Enforcement
Archbishop Ryan High School Philadelphia, PA Diploma
Military:
US Air Force Security Police Honorable
Discharge
Contact this candidate