Sales Customer Service

DIANA A GOECKE

**** ***** ******* **. #***

Boca Raton FL 33433

Home Phone 586-***-****

************@*****.***

OBJECTIVE

To apply my over 20 years of management, technical and wireless

communications experience in a challenging environment, for a company that

offers mobility and an opportunity for advancement.

SUMMARY OF QUALIFICATIONS

• Superior communication, interpersonal, and negotiation skills with 2 years

outside B2B sales experience.

• Proactive hands-on style; extensive team leadership, detail oriented, flexible,

self-starter with ability in multitasking.

• Dedicated to provide excellent customer service.

• Top in the area for all sales metrics and overall performance.

WORK History

2014 – 2014 FORDDIRECT

DIGITAL PERFORMANCE MANAGER

Oversee and manage Greater Chicago Region Auto Dealers Digital Marketing

enrollments, Handling Dealer communications and escalation issues, develop

a better process of improving efficiency and achieve sales goals.

2002-2014 SPRINT PCS

STORE MANAGER

Responsible for hiring, training, managing and coaching team of 18

employees. Identifying and qualifying selling opportunities from new and

existing consumers and small businesses. Caring for customers in a

professional and up-lifting manner. Making quick and logical decisions to

solve problems.

1999-2002 STU EVANS LINCOLN - MERCURY

New and used car sale consultant

Involved in helping customers to understand the new technologies

incorporated in their new vehicle purchases. Involved in all aspects of the

sales process.

1996-1999 JEROME DUNCAN FORD

New and used car sale consultant

Performing functions in all aspects of sales, leasing, computer work and

helping customers to understand the new technologies incorporated in their

new vehicle purchases.

1991-1993 COOP TARGOVIA INTERNATIONAL TRADING COMPANY

Distribution Manager

Involved in all phases of cleaning and chemical products that were sold to

stores and factories throughout Europe. Acted as the authority on all chemical

solvents, specialized in plastics and industrial emissions.

1986-1991 CHEMICAL ENGINEERING PLANT

Chemical Engineer

Specialists in the development of different Chemical make ups of plastic

technology. Experienced in research and chemical studies. Worked with all

phases of a manufacturing plant environment to reduce chemical accidents

and to monitor environmental regulations required in Europe.

EDUCATION

1982-1986 Bachelor Degree, Chemical Engineering Institute, Sofia, Bulgaria

1971-1982 Graduated, Kozlodui High School

LANGUAGE SKILLS

Multi-lingual, speaking a wide variety of eastern European languages such as

Bulgarian, Romanian, Yugoslavian, Russian, Macedonian and English.

SKILLS

Proficient in Microsoft Windows/ IBM base PC’s, software.

Windows XP/ 2007 Excel/Word

Motivating individuals 20 years sales experience

Professional in handling difficult situations with customers.

Certified in internet Marketing fundamentals.

Contact this candidate