Customer Service Representative
Resume:
JOSEPHINE APOLLONIO-MANCINA
Tecumseh, Ontario N8N 4Z5
*********.**@*******.***
Profile Summary:
Administrative experience in a professional, fast-paced environment
Strong organizational and technical skills
Trustworthy and ethical
Confident, positive and committed in providing superior customer
service
Enthusiastic, enjoys working with a focused team
Detail-oriented and resourceful in completing projects
Able to multi-task effectively and capable of problem solving and
decision-making
Computer Skills: Microsoft Word, Excel, Outlook, Simply Accounting,
Storis
Professional Experience:
Credit Customer Assistance Banker/Credit Clerk
2006-2014
TEPPERMAN'S LTD., Windsor, Ontario
. Processing credit information and product orders
. Offering financial option programs to customers
. Selling insurance options on contracts
. Knowledgeable of sales person job (from beginning to end)
. Servicing and greeting customers with courtesy, respect and discretion
. Receiving customers in a professional, friendly, effective, efficient
and prompt manner
. Committed to following Tepperman's mission, vision and values to
ensure customer satisfaction
. Processing daily post-dated cheques, payments by mail
. Banking, managing and balancing daily deposit for the company (when
needed)
. Credit assistant, answering phone calls and processing online payments
Administrative/Secretary of Musica Italia - Tri-Lingual
1991-Present
MUSICA ITALIA 95.9/92.7 FM Radio, Musica Italia with Vince Mancina,
Windsor/Essex County
. Sales representative; selling commercials to sponsors
. Organizing and preparing weekly commercial
. Assistant to directing and producing the Italian Program
. Processing all special request for radio
. Maintaining monthly statements up-to-date
. Servicing clients and sponsors
Administrative/Tri-Lingual Administration Clerk/Receptionist
2000 - 2006
CIOCIARO CLUB OF WINDSOR
. Receiving and relaying incoming calls, taking messages
. Responsible and understanding confidentiality
. Answering multiple telephone lines
. Performing routine telephone calls to customers and clients
. Entering customer information in system
. Managing weekly package, all information necessary
for event
. Booking and completing contracts and selling menus
. Organizing and fling of all booking and reservations
. Scheduling all appointments with managers
. Knowledgeable in all areas of the facilities
. Occasional payroll (ACC PAC), outgoing invoices and
other bookkeeping duties
Customer Service Representative
1998-2000
C I B C - Bank, Essex, Ontario
. Offering and selling customers different products to suit their needs
. Servicing customer with high quality service and confidentiality
. Basic knowledge of administration, posting debits and credits
. Branch support: encoding cheques to deliver to head office,
. Attending ATM machines with large sum of money
Customer Service Representative
1994-1998
CANADA TRUST, Tecumseh, Ontario
. Offering and selling customers different products to suit their needs
. Front line customer service, with high quality and confidentiality
. Following strict opening and closing procedures with acting supervisor
or manager,
. Replenishing vaults and dispensers with large sum of money
. Knowledgeable in branch support area: encoding cheques,
. Responsible for training new customer service representative
Executive Secretary/Administrative
1992-1998
Ikon Forum for Commerce Inc., Windsor, Ontario
. Greeting clients, customers
. Answering multiple telephone lines
. Coordinating business association activities
. Director of operation of IKON WORLD newspaper: responsible to collect
and organizing information
. Monthly invoicing
. Organizing meetings and dinners
Receptionist/Secretary- Accounting Department
1985-1989
LAVALIN, Fenco Engineers Inc., Toronto-Willowdale, Ontario
. Performing all clerical duties such as typing, filing, and banking
. Answering multiple telephone lines
. Knowledgeable of high security and confidentiality
. Receiving, securing and registering clients and customers
. Typing and assisting over a dozens secretaries throughout the company,
HR, printing and mail
Education and Professional Development:
Walkerville Collegiate Secondary School
1980
Academy of Learning, Windsor, Ontario: Introduction to Microcomputer,
Introduction to MS DOS
Accounting I & II (Honours), Basic Bookkeeping I & II (Honours)
1993
Banking orientations for customer service
1994
Motivational seminar in Tucson, Arizona
1995
Employee confidentiality in the work place seminar
1995
IMBA, Independent Mortgage Agent, Certificate of Completion (Mortgage
Brokers Association of
Ontario
2009
Languages:
English, Italian and French (speak, read, and write)
References:
Available upon request
Contact this candidate