Customer Service Manager
Resume:
Carla Rose Clause
Hallandale Beach, FL. 33009
*******@***.***
Summary of Experience:
Over twenty five years experience with computers, performing many
Functions, such as checking accounts, balancing accounts, bookkeeping,
Account deposits, all office work, making reservations, check in, and check out,
heavy data entry. Had many Management duties, Customers Service,
Switchboard, Cashier Clerk, Tagging and stocking items, Inventory items
Objective: To secure a growth-oriented position in company which utilizes my
creativity an interpersonal skills. Very capable of adapting to diverse
responsibility and enjoy challenges. which ultimately reflect my
proficiency and versatility.
Education:
1974 Graduate from William H. Maxwell Vocational High School, In Brooklyn, New York
1989 Graduate from the Holiday Inn Hotel Managements & Customer Service Course.
Professional Experience:
July 1973 - 1978 Bank Of New York - New York City, N.Y.
Junior Auditor, Started as a Check Processor and was promoted to the
Clearing House for the Bank of New York. And proofed out daily work
From the previous night.
Feb. 1978 - 1985 Board Of Education for the State Of New York - New York, N.Y.
Worked with Handicapped Children, Transport from home to school,
help feed them, teach them when possible. Took them on field trips.
Jan. - 1986 - 1990 Orange Park North Mobile Home Park - Orange Park, FL.
From Full to Part Time: Answered phones, leased out lots to clients
Collected Lot Rents, and handled any problems that may have occurred.
April -1988 - 1992 Holiday Inn - Orange Park, FL.
Assistant Guest Service Manager, Check Guest In and Out, Handled room
And Group Reservations, Night time Manager on Duty, Switchboard,
Supervising Departments, and performed Audits.
Nov.-1992 - 1994 French Novelty/Strawberry Field P/T – Orange Park Mall, Jacksonville, FL.
Cashier- Sales Dept. Tagging and stocking and inventory and ordering items,
Taking care of customers, Customers Service duty, Window display.
Jan.- 1995 - 1998 National 76 Truck Stop - Baldwin, FL.
Heavy data entry, handled large flow of money, open accounts,
Phones, Western Union accounts, gave cash advances to company drivers.
Cashier.
Oct. -1998 -2003 Mario the Baker Italian Restaurant, North Miami Beach, FL.
Server, Take food orders, Plus Hostess as well to greet and seat customers
And ensuring customers satisfaction, Cashier.
Jan.-2003 – June-2005 Presidential Place Assisting Living, Hollywood, FL.
Lead Concierge, Assures the delivery of an exemplary level of service to
Residents and visitors by supervising the concierge team in proper telephone
and hospitality skills. This position reports to the Executive Director and/or
The staff person assigned by the Executive Director and may supervise
other staff personnel. Help and Set up daily activity for Residents, and did the
newsletter each month. All level of services and yearly inspection from the state
and all paper work.
June 2005 – Feb. 2007 Bay Pointe Terrace Assisting Living, Hollywood, FL.
Lead Concierge, Same Duty as Presidential Place as above.
March. 2007- April 2008 Mario the Baker Italian Restaurant P/T, Miami FL.
Part Time Server, Cashier, Phone Orders
April 2008- February 2012 Seaside Retirement Resort, Hallandale, FL
Assisting Executive Director and Concierge, Assist service to Resident’s,
answering switchboard, this position is the same as Presidential Place, see above.
Plus helping D.O.N. Nurse with medical records, set appointing for resident doctor
Appointment and schedule transportation and faxing and receiving call for medical and
assisting resident’s needs. Setting scheduling for staffs weekly departments. Plus HR for
new and update employee file, and for new and old residents file as well. Collected
monthly rent log in and deposited bank check keep log and balance to resident
Personal money accounts. All level of services and yearly inspection from the state and
all paper work.
October 2012 – Still Greenstar Financials, Hallandale, FL
Office Manager, all level of office duties, answer phones, all HR duties, and Payroll and set up
appointment for clinic meeting set up travel plans for company. Set up yearly expenses and
set up for accounting 1099 filing. Went from full time to part time
Language Skills: Knowledge of Italian and Spanish
References: Available upon request
Contact this candidate