Customer Service Human Resource

Shubei Zheng

*-**** ********* **** • Windsor, ON, N9B 1H7

• 519-***-**** • ********@********.**

HR SKILLS:

• Developing procedures, policies and standard for recruitment

• Handling all confidential information

• Tactfully giving orientation to employees

• Respond to employee questions and complaints

• Giving interview to potential hires

• Providing administrative support to HR manager and HR team

• Arranging for advertising and posting of job vacancies

• Collecting and screening job applicants

• Managing employee relations

• Performance management

• Leadership and career development

• Training & coaching staff

• Conflict resolution and negotiating

• Writing reports and managing documents

• Customer service skills

COMPUTER SKILLS:

• MS Word, Excel, PowerPoint, Adobe Photoshop, Electronic Mail and Internet research

• Typewriting

• Simply accounting

ESSENTIAL SKILLS:

• Reading text

• Document use

• Numeracy

• Effective oral and written communication skills in English and Chinese

• Working with others

• Critical thinking

• Job task planning and organizing

• Multitasking

• Public speaking with experience of giving speech in front of over 200 people

• Continuous learning

EDUCATION

• Masters of Management- Human Resource Management 2014

University of Windsor, Windsor, Ontario, CA

Managing Employees, Human Resource Management, Leadership and organizational change, Current

HR trend, Finance in Global perspective

• Bachelor of General Studies in business management 2012

Fort Hays State University, Kansas, USA

• Mass Communication- Public Relation 2011

Purdue University West Lafayette, IN, USA

RELATIVE EXPERIENCE

Human Resource Assistant, China

Shandong KEXIN Petrochemical Co. Ltd. 2012.9-2012.12

• Successfully planned and executed the job fair, gave interviews to applicants in Universities,

tracked and documented the interview results.

• Held orientation for new employees by giving information and instructions of their positions,

answered their questions and reported to managers.

• Assisted in documenting employee relation issues and analyzing employee conflicts. Figured

out employee relation problems, made consultation with employees and reported to manager.

• Scheduled and coordinated meetings for company members.

• Created data reports, spreadsheets, charts, graphs and slides.

• Screening phone calls, emails, letters and personal visits.

• Maintenance of the HR records and systems.

• Produced monthly report.

COMMUNITY INVOLVEMENT

• Student exchange program- exchange student studying in Florida, United States

• External PR for Undergraduate Chinese Association in Purdue University

• Member of Purdue University Musical Organization

• Voluntary performances and supports on campus and churches

• Membership of Association for Women Communications

• Membership of Human Resource Association in University of Windsor

• Membership of Graduate Students Society in University of Windsor

• Volunteered in a series of events at university of Windsor that includes charity bazaar for

fundraising against diseases, crowd management in Women’s basketball tournament, annual

case competition held by Human Resource Association.

Contact this candidate