Management Service

Susanne L. Feret, MBA, MPH

* *** ******* ******, **** B 2 24/595 - 8581 (cell)

S kokie, Illinois 6 0076 s ********@*****.***

CAREER SUMMARY:

A self-directed, results-oriented and visible administrator with demonstrated success in the identification,

development and implementation of interdisciplinary and collaborative programs, and providing overall operational

management and team leadership within hospitals, academic institutions, and non-profit organizations.

PROFESSIONAL EXPERIENCE:

Strategy and Business Development Physician Relations, Networking and Integration

Operations and Resources Management Coordinated Care and Service Line Development

Performance Metrics, QI and Compliance Grants, Contracts, Proposal Writing, Research

Financial Management Population Health Informatics

Provider Contracts/Credentialing Community Outreach

Marketing and Communications

(SHORT-TERM Assignments) 2013-2014

MEDICAL COLLEGE OF WISCONSIN, Children’s Hospital of Wisconsin, Wauwatosa, WI

Associate Administrator for Operations, Department of Pediatrics

DUKE UNIVERSITY HEALTH SYSTEM, Durham, NC

Temp - Director, Duke Business Network Services

MD ANDERSON CANCER CENTER/ UNIVERSITY OF TEXAS, Houston, TX 2012-2013

Department Administrator, Epidemiology, Division of Cancer Prevention

Provided oversight of all business-related activities, including financial management, human resources, operations,

facility management, and research administration in a department of 179 FTEs and research grants totaling $12M.

PRESENCE HEALTH – SAINT FRANCIS HOSPITAL, Evanston, IL 2007 - 2012

Director, Service Line and Physician Development, Administration

Reporting to the CEO and a member of the senior management team, responsible for business and service line

development, physician relations and integration initiatives, physician contracts, grants, and tactical plans of a

250+ bed, $170M acute care community teaching hospital, and prepared for their ACO transformation journey.

Increased overall loyalty to hospital by 6% in inpatient activity despite downward trend with the creation and

co-chairing of the Physician Concierge Program of targeted splitter primary care physicians.

Managed the hospital integration and on-boarding of a large primary care physician group of 23 physicians

with 7 practice sites within 2 months of acquisition.

Enhanced PSA -need ed s ervice lines and r esolved c all coverage gaps, including coordinate d cancer care,

o rthopedic s, neurology, ENT, bariatric surgery, trauma, electrophysiology and women’s health.

Led pilot hospital in an aggressive training effort of the medical staff on the s ystem-wide EHR initiative as

p art of the c hange management guiding team, a chieving an 85% success rate within 7 weeks .

Supporting 4 50+ medical staff and their practice staff, served as key l iaison, analyzed bench -marked

p roductivity and o utcome metrics, and a ddressed meaningful use i nitiatives with enterprise team .

Facilitated the increase of overall physician satisfaction from the 50th to the 70th percentile from 2008- 2011.

S USANNE FERET P age 2

PRESENCE HEALTH – SAINT FRANCIS HOSPITAL (continued)

I ncorporated a nd enhanced i nterventional pain management therapies by engaging Anest hesia

a nd Cardiology physician leaders i n space/time utilization with the optimization of fluoroscopic

e quipment. In 1 st year volume i ncreased by 60% and contribution margin from - 17% to +13.8%.

I dentified and implemented pilot parallel process strategy o f targeted O rthopedic s urgeons

performing joint replacements, increasing throughput and volume by 21% within first year.

R educed controllable costs by $1.16M i ncluding renegotiated Level 1 t rauma c overage contracts.

C reated and produced marketing a nd communication p ieces t o address leakage, showcase

physicians, buil d r eferrals, e nhance satisfaction, a nd promote hospital services .

Provided leadership on hospital’s grants a nd a ll c ontractual agreements f or p hysician services

a nd appointments, determining FMV and auditing for competitiveness.

UNIVERSITY OF CHICAGO, Chicago, IL 2006 - 2007

Clinical Section Administrator I I, Geriatrics, Department of Medicine

M anage d t he academic, research and clinical affairs of the s ection s upporting a multi -disciplinary team of

1 2 FTE f aculty, 6 geriatric f ellows p er year, and 30 research, clinical and administrative staff .

Developed a palliative care consult service, identified funding sources and established collaborative agreement.

Director of Sponsored Research, Department of Surgery (position was eliminated)

P rovided o perational management a nd supervision o f a ll s ponsored c linical a nd biomedical r esearch grants,

c ontracts and trials f or an a cademic department of 11 clinical sections, 91 faculty and $9M in r esearch revenues.

Established operational infrastructures that supported centralization and streamlining of research services.

NORTH SHORE UNIVERSITY HEALTH SYSTEM- EVANSTON HOSPITAL, Evanston, IL 2001 - 2004

Senior Director, Division of Cardiology/Cardiovascular Care Center

Responsible for administrative and clinical operations oversight, financial management, strategic and business

planning, marketing, compliance, academic and research programs, and supervision of 12 FTEs, supporting health

professionals from 25 affiliated areas and over 20 Cardiologists.

Developed, implemented and marketed new business sub -specialt y service lines, including

E chocardiography, Preventive Cardiology, Women’s Heart Health, a Harvey patient simulator, and an

ECG training program.

Increased research grant and clinical trial funding by 47% despite 50% reduction in employed faculty.

Established over 12 ACCME programs, non-ACGME and ACGME fellowships, community education and

screenings and developed didactic programs for medical student training.

2000 –2001

ILLINOIS INSTITUTE OF TECHNOLOGY, Chicago, IL

Director of Business Development for Research, Graduate College

Developed and directed the research identification processes for over 300 full-time faculty, and the cultivation of

multidisciplinary interest groups of a private Ph.D.-granting university with programs in engineering, science,

psychology, computer science, architecture, business, humanities, design and law.

Established systems to identify and match grant opportunities to faculty, and published information. This

fostered a 49% increase in proposals, yielding a 64% increase in awards from $14 to $23M.

Identified and marketed research initiatives to encourage technology commercialization.

Created the “Faculty Research Expertise” searchable website, marketing to sponsors and industry, fostering

inter-collegial collaborations, partnerships with private industry, and attracting students. The website, located

at http://gradweb.iit.edu/gradresearch/searchengine.htm, is still actively used after 14 years.

S USANNE FERET P age 3

1985 – 1999

Several Directorship positions within Academic Medical Centers responsible for Research Administration, Grants

and Contracts, Clinical Trials, Business Development and Operations.

EDUCATION:

MPH – Informatics, University of Illinois, School of Public Health, Chicago 2005

MBA – Management and Organizations, University of Iowa, Iowa City 1994

BA – English and Theatre Arts, Loyola University, Chicago

CERTIFICATION:

CRA - Research Administrators Certification Council # 200******-**** -2011, 2011-2016

MEMBERSHIP ORGANIZATIONS (current):

ACHE (currently pursuing fellowship), CHEF, MGMA, SRA, NCURA

COMPUTER APPLICATION:

MS Office Suite (Word, Excel, PowerPoint, Visio, Outlook)

Enterprise Databases: Lawson, FAS, Business Objects, GroupWise, McKesson Horizon HBI/HPM, Oracle

Timekeeping: Kronos, Timelink

Database and On-line Literary Searches using the Internet, Ovid, Pub Med

Research Tracking: TRACS, GMS (SharePoint), DHHS-CRISP, RePort

Website Development HTML, Dreamweaver, and CuteFTP

Other: CRM, Meditract, Survey Monkey, Morrissey

5 /14

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