Customer Service High School

Samantha Jones

***** ***** *** ***** **********, MD 20619

Home: 240-***-**** - Cell: 240-***-****

************@****.***

Career Overview

Office Assistant with one year experience in supporting the Navy as a

contractor. Demonstrated ability to provide exceptional support and

services for a broad range of clients.

Skills

Administrative support

Microsoft Office skills

Typing 85 WPM

Organizational skills

Attention to details

Telephone skills

Customer service

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust,

approaching complex situations and resolving problems to

maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets,

faxing reports, photocopying, and scanning documents for inter-departmental

use.

Professional Experience

Program Assistant

September 2010 to March 2011

Jardon Howard Technology Inc. - California, MD

Served as Continuous Learning event coordinator. I was responsible for

creating continuous learning events in eDACM/Register-Now, monitoring

course-fill rates, and generating metric reports. Provided timely and

professional continuous-learning-event support to the hosting activity.

I was responsible for the maintenance, validation, and correction of all

Acquisition Workforce records amounting to over 48,000 Dept. of the Navy

Acquisition Workforce members that

Samantha Jones Page 2

included active duty Navy and Marine Corps personnel, Navy Reserve Forces

personnel, and government civilians.

Cashier

July 2009 to September 2010

St. John's Pharmacy - Hollywood, MD

Provided efficient customer service and maintained records of customers in

the database.

Reviewed and explained insurance policies to customers to guarantee full

understanding of payment policies and procedures.

Trained new employees on data entry, processing insurance information,

inventory, and operating the cash register.

Education

Leonardtown High School

Leonardtown, MD, St. Mary's

Business Administration

High School Diploma

College of Southern Maryland, 2012

Leonardtown, MD, St. Mary's

General Studies

Associates of Arts

University of Baltimore

I am currently a Senior at the University of Baltimore's Merrick School of

Business. I will be graduating in the Spring of 2015 with my Bachelor's

Degree in Business Administration with a specialization in Management.

References

Erin Groom 301-***-****

Heather Jacobs 240-***-****

Judy Mohammed 240-***-****

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