Customer Service Sales

D an Ativie

** *** ** ** ****** East apt Cell: 705-***-****

**** ***.****@yahoo.

Toronto, ON M5B 2E8 ca

CORE STRENGT HS

• Strong Organizational •

skills

•

•

Active Listener

•

•

Fast Leaner

• Excellent communication

•

ability

•

•

Expert in telecommunication

•

•

Strong client relation

•

•

MS Windows proficient

SK I L LS AND AB I L I T I ES

Customer Service / Relations

• Answered phones and responded to customers

i nquiries and made appropriate referrals

• Handled customer complaints, greeted and assisted

customers

• Consistently received positive feedbacks from

customers and created repeat business by developing

long term relationships with customers

Computer Proficiency

• Working knowledge of various computer programs;

M icrosoft Word, Excel, PowerPoint

• Prepared and formatted financial project, budget and

expense reports for monthly review using quick books

• Used Microsoft Excel to develop inventory tracking

spreadsheet

• Performed advanced internet searches, ability to send

and receive email

P LACE M E N T EXPER I ENCE

Shanworth Enterprise Inc, Peterborough, ON April to

May 2014

Sales Associate

• Responded to requests for service from customers on the

repair and installation of heating and air conditioning

systems

• Prepared sales action plan and schedules and ensure

customer service satisfaction and good client

relationships

• Generated balance sheets, receipts, income statements

and overdue payments from customers using quick

books

• Organized customers contact list alphabetically using

quick books

• Telephone inquiries, store maintenance, shipping and

receiving were performed according to employer’s order

Educational Background

General Business Administration Diploma

2014

Sir Sandford Fleming College, Peterborough, ON

Onta r io Seconda ry School Diploma

2009

Bronte College, Mississauga, ON

REF ERENCES AVAI LABLE UPON REQUEST

Contact this candidate