Customer Service Manager

Greta Sodamann

***** ** **** #**** ******, TX ***30 ( 719-***-**** ( *********@*****.***

[pic]

Health & Nutrition Professional

Passionate health and nutrition profession well versed in educational

psychology as a tool to success with clients in breaking un-wanted habits

and developing an ability to make choices leading to the realization of

goals. Dedicated teacher uses recreation and physical training as an

educational tool to change lives.

Areas of Expertise

Nutritional Counseling ? Developing Clientele ? Recreation Activity

Planning ? Scheduling

Conflict De-Escalation? MS Office Suite ? Customer Service ? Interactive

and Collaborative Learning

Training ? Performance Improvement ? Developing Expectations ? Assessment &

Evaluation

Client Care

. Meet the customers' expectations paying attention to both the stated

and implied needs

. Proactively resolve any customer complaints ensuring a satisfying

experience

. Provide exemplary service during events by managing staff and the

timing of each component

. Commit to multiple sets of deliverables where services are provided to

a larger client with big picture goals that are met by servicing

multiple individual customers, meeting individual needs

Management, Training, and Learning

. Develop performance expectations and performance improvement plans for

individual staff members providing regular evaluations and feedback

. Create and deliver effective training to individual staff members and

groups

. Set schedules ensuring that staffing levels meet the customer and

workload demand

. Present drug and alcohol, general education, life skills, and

leadership classes along with providing a daily physical training

program to youth in a secured program

Recreation and Activities Planning

. Implement organized sports programs with tournaments including

softball, basketball, and handball

. Maintain and ensure the safety of all recreational equipment

. Observer participants in recreational activities for disputes making

sure to deescalate any tensions immediately

. Provide a physical training program as part of a larger behavior

modification plan

. Plan and schedule special events and holidays including food, beverage,

and interactive entertainment

work history

Integrate Wellness Center, Guest Relations, May 2013 to Current

Colorado Department of Corrections, Corrections Officer, August 2007 to

October 2012

Shamrock Brewing Company, General Manager, July 2005 to March 2006

Vita Bella Ristorante, General Manager, April 2004 to October 2004

Showtime, Floor Manager, September 2003 to July 2004

The El Pueblo Boys & Girls Ranch, Recreational Specialist, June 2002 to

October 2003

EducatioN

University of Southern Colorado, Bachelor of Science in Outdoor

Recreation, emphasis in Educational Psychology and Nutrition

Kaplan University, Bachelors Degree in Nutritional Science

Professional development

Institute for Integrative Nutrition, Health Coach Certification

references

Siobhan Burtlow 719-***-**** 29502 Pinon Lane, Buena Vista, CO 81211

Carmen Romero 719.395-***-**** 26474 Bassam Dr, CO 81211

David Heeke 719-***-**** Salida, CO 81201

Contact this candidate