Customer Service Representative

Jie (Leslie) Chen

*** ******** ***, *********, **, V3K1T8

Tel: 604-***-**** Email: **********@*******.***

Job Objective

Customer Service Representative

Professional Skills

. Computer skills: Word, Excel, and use internet for research

. Language skills: Fluent English, Mandarin, and Cantonese

Professional Experience

? 2006 - 2011 Rogers Communications Inc. (Canada)

Customer Care Consultant for the trilingual team (Man, Can, Eng)

? 2003 - 2005 RMH Inc. (Canada)

Telemarketing for trilingual team (Man, Can, Eng), selling local & LD

phone plans

? 1999 - 2003 Global Sources (Shenzhen) Co., Ltd. (China)

Export market Analyst & Trainer (conducting factory interviews and Export

English training sessions provided to Chinese exporters)

? 1996 - 2002 Yichang Great Three Gorges Travel Service

Tour Guide (in Mandarin and English)

Education & Training

? Jan - Apr 2014 TESL Certificate Program at Douglas College, BC Canada

? 1994 - 1996 Diploma of Tourism Specialist at Foreign Language Department

of Yichang Teacher's College, Yichang, Hubei, China

Contact this candidate