Customer Service Sales Representative

DeLana Boykin

Professionally Skilled

Toledo, OH

********@*****.*** - 419-***-****

To obtain a position with a company where I may be able to utilize my management and clerical experience,

with a possibility of advancement.

WORK EXPERIENCE

Sales Representative

Areotek Staffing Agency - Maumee, OH - April 2014 to June 2014

Responsibilities

Answer sales calls, provide product information, and up sale all product packages along with 3rd party offers.

Accomplishments

I hit company goals consistently along with a 90% close rate on all sales during the assignment dates.

Skills Used

Sales, customer services and multiple call handling.

Collections Representative

United Collections Bureau - Maumee, OH - June 2007 to May 2013

Answered multiple phone lines.

• Assisted costumers with resolving past due balances.

• Reached set goals made by employer monthly to sustain client satisfaction.

Team Leader

• Supported representatives with closing calls and verifying the banking information use in payments

processed.

• Reached set goals made by employer monthly to sustain client satisfaction.

Supervisor

• Supervised a group or collection representatives with collection calls and closing balances.

• Created dialer list using cubs system and CT center agent.

• Handled customer service calls and complaints, fax and or emailing important documents.

• Supervised a team of 8 -12 reps with hitting their monthly goal, reaching a team goal and also aid in hitting

an office goal.

Administrative assistant

Old West End Daycare - Toledo, OH - September 2002 to July 2005

Answered multiple phone lines, collected monthly fees, data processing and filing paperwork.

• Maintained staff scheduling and room ratios.

• Prepared JFS and payroll documents, created spreadsheets, charts, and other forms to keep organization

for records kept.

• Assisted director in daily routines to maintain staff and daycare.

EDUCATION

Diploma

Roy C. Start High School - Toledo, OH

June 2002

Bachelor of Science in Music Production

Full Sail University - Winter Park, FL

SKILLS

Operating Systems - Mac OS X, Windows XP/Me/2000/7, multiple phone lines, fax machine, copier, scanner,

intercom system Software - Working knowledge and use of Microsoft Office, Apple iLife, Apple iWork, and

Social Media Technology.

LINKS

http://www.linkedin.com/in/delanaboykin

ADDITIONAL INFORMATION

QUALIFICATIONS SUMMERY

• Strong interpersonal and intrapersonal, communication (oral and written) and organizational skills.

• Delivers a high level of professionalism in all interactions.

• Ability to write in a clear and communicative manner and deliver material in an organized, informative

presentation.

• Works well in a team and alone.

TECHNICAL SKILLS

Operating Systems - Mac OS X, Windows XP/Me/2000/7, multiple phone lines, fax machine, copier, scanner,

intercom system

Software - Working knowledge and use of Microsoft Office, Apple iLife, Apple iWork, and Social Media

Technology, Pro Tools 9 Studio, Logic Pro Studio, and Avid software and equipment.

Contact this candidate