Customer Service Rep

**** ****** **., ******, **, *****•240-***-****• ********************@*****.***

Jordan Matthews

Education

SAINT AUGUSTINE’S COLLEGE Raleigh, NC

Bachelor of ARTS – Mass Communication May 2012

GPA: 3.25/4.0

Career-Related Accomplishments

*Co-Producer of “The Curve”

*Vice President of “The Nest Network”

*Director of Media Services for “WPGR”

Work Experience

Xerox ACS/Humana One Cary, NC

Customer Service Rep Feburary 2014 –Present

Informed clients about payments(past balance/credits)

Finalized Applications by making first initial payments/take payments

Helped clients find a PCP

World Power Gospel Radio “WPGR” N ational Harbor, MD

Director of Media Serivices September 2012-Febuary

2014

Planned Consultations with Clients

Did Clerical Work(emailed, answered phones, filed papers)

Produced, developed, edited, and documented recordings(Shows/Commercials) for various radio

host

Operated the sound board and Enigeered live radio broadcast

SAINT AUGUSTINE’S COLLEGE Raleigh, NC

Student Intern/Alumni Affairs Department S eptember 2009-April 2011

Performed various clerical duties for the director of Alumni affairs such as answering phones,

sending correspondences, and reorganizing materials.

Greeted, entertained and directed Alumni to other departments on campus when deemed necessary.

Helped organize the annual campaign to promote alumni participation in school events

Organizations & Activities

Verizon Center-Volunteer; 2012

Sigma Gamma Rho Sorority Inc. – President; April 2011

Peer Mentors – Mentor; August 2009

Tuttle Day Care – Teacher Assistant; September 2008

Skills

Microsoft Word, Power Point and Excel

Photo Shop

Final Cut & Garage Band

Sam Broadcaster and Sound Boards

Guidance Care Portal/CI

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