Customer Service Manager

Zachary Vogel

*** ********* **** *********, **, 21229

443-***-**** *******@*****.***

Highly motivated and punctual individual with social, forklift, and

communication skills. Two years experience working in the

packaging/distribution industry. Hard worker, quick learner, and ability to

assume responsibility. Work well under pressure as part of a team.

Responsible, efficient, and flexible.

Employment

Heavy Seas Brewery, Landsdowne, MD, February 2012-February 2014

Packaging/Distribution- Prepared the area packaging and kegs, inventory

control, and prepared all of the machines for the days run. Responsible

for glassware being put onto the machine, did weekly count on boxes,

bottles, labels, final count of cases at the end of each run, count on

supplies, organized inventory of supplies and labels, and cross-trained

the filler and labeler. Would make sure that everything in the packaging

area was cleaned and ready for the next day of work.

Dancel YMCA, Ellicott City, MD, July 2009-December 2011

Head Lifeguard- Served as a positive role model by making schedules,

followed up with employees to job specifications, to other lifeguards while

also coordinating each employees prior commitments to develop bi-weekly

schedules

G.L. Shacks, Catonsville, MD, July 2007-July 2008

Bar Back- Assisted bartender in the restaurant while providing high-quality

customer service to all guests

Crosby Crossing Swim Club, Catonsville, MD, May 2006-September 2008

Assistant Manager- Guarded the pool to ensure safe pre-cautionary measures

were abided and also planned youth activities during the summer months

Certifications

Fork Lift Certified, Class I, IV, V

Education

Cardinal Gibbons School

3225 Wilkens Avenue Baltimore, Maryland, 21229

2005-2009

High School Diploma

Volunteer Experience

Western Family YMCA, Catonsville, MD, 2002-2009

Youth Group Leader- Combined activities such as community service with

fundraising, while partnering with Habitat for Humanity to serve our

community as well as third-world countries

References

Christopher Farley - Production Manager/Direct Manager at Heavy Seas

Brewery - 443-***-****

Hugh Sisson - CEO at Heavy Seas Brewery - 410-***-****

Pete Giuloni - Pool Manager at Howard County YMCA - 443-***-****

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