Senior Network Engineer, Systems Engineer, Project Lead

Trang Nguyen

**** ****** ** ● League City, Texas 77573 ● 281-***-**** ● *****.******.****@*****.***

PROFILE

An accomplished IT professional and System Engineer with over 18 years progressive experience working as a

contractor in support of the STSOC, SPOC, and FDOC Space Shuttle and Space Station contracts. Support

activities included overall project coordination, direct customer interaction, design, implementation, and

installation oversight of local area network and hardware infrastructures. Hands-on turnkey project leader,

motivating teams to achieve highest quality standards and customer satisfaction. Recognized and awarded for

identifying, recommending, and implementing new platforms to achieve customer objectives as well as being

highly attentive to details with extensive capabilities to troubleshoot and provide solutions in a timely

manner.

Cisco Technology ● Check Point Firewall ● HP and Dell Hardware ● Project Planning ●

Team Leadership ● Requirements Definition ● Integration ● System Analysis ●

Troubleshooting ● Problem Resolution ● Quality and Security Assurance

PROFESSIONAL EXPERIENCE

GHG Corporation – Houston, Texas – May 2009 to Present

Senior Network Engineer / System Engineer

Assess, design, implement, and document inter-platform integration of computer and network systems for the

Mission Operation Directorate-Space Station Training Facility at Johnson Space Center.

General responsibilities include

Intra-company Team Lead for customer needs analysis and provision of highly reliable solutions.

Hardware specification and procurement support, implement, configure, upgrade, and troubleshoot

advanced network and hardware systems to include Cisco, Enterasys, Dell, HP, and Check Point

Firewall.

Troubleshoot and analyze system failure, resolve issues in a timely manner to insure minimum impact

to project schedules.

Implemented Radius Authentication, System Logging, IP and Multicast routing, and Secure Protocol

for Cisco products in support of system security in concert with configuration management and

documented best practices using Microsoft Office Suite, Microsoft Project, Visio, SharePoint, and

SolarWinds Network Management tools.

Monitoring systems performance and implementing measures to improve performance as identified.

Manage, plan, design, and implement new site network and hardware infrastructure to achieve

maximum efficiencies, cost savings, and hardware commonality with adherence to project schedules

and coordinating across multiple disciplines.

Supported and achieved NASA essential facility security accreditation for the Training Facility 21

project.

United Space Alliance – Houston, Texas – Oct 1996 to May 2009

Senior Network Engineer / Project Coordination

Design, install, configure, and maintain a heterogeneous network environment for the medium fidelity Shuttle

Space Training Facility and Space Station Training Facility with the insurance of the lowest possible

downtime.

General responsibilities include

Develop recurrent near, mid, and long term IT plans for hardware replacement to include Cisco and

Enterasys network systems, Dell and HP computer systems.

Document and apply configuration management using Microsoft Office, Microsoft Project,

Documentum, AutoCAD, Visio, and Cisco Works.

Troubleshoot and resolve system and network issues.

Managed small to medium size projects that entailed consolidating systems which lead to cost

reduction in sustaining and maintenance.

Designated mentor for entry level platform engineers to develop knowledge of processes and systems.

Quality assurance review oversight to insure compliance with industry standards (ISO 9000, CMMI).

Support security audits to continually achieve security accreditation for the training facilities.

AlliedSignal Technical Services – Houston, Texas – Jan 1995 to Oct 1996

Network / Hardware Engineer

CERTIFICATIONS

CompTIA Security+, 2010

Brainbench Cisco Network Support, 2007

Brainbench IT Security for System Administrators, 2007

Brainbench NASA IT Security for System Administrators, 2007

EDUCATION

B.S. Electrical Engineering - Wichita State University, Wichita, KS, 1994

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